Courtney Moody
McKenzie
Summary
Highly organized Utility Clerk with background in managing utility services and customer relations. Experience includes billing, collections, and data management, along with clear understanding of utility regulations and policies. Strengths include strong analytical skills, effective communication abilities, and proactive problem-solving approach. Previous work has yielded improved efficiency in utility service operations and enhanced customer satisfaction. Hardworking and dependable professional offering 3+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
14
14
years of professional experience
Work History
Loan Operations Utility Clerk
Commercial Bank & Trust
Paris
06.2022 - Current
- Detail oriented, task driven employee with 3+ years of experience in fast paced environments.
- Strong communication skills and problem solving skills.
- Verified borrower information, including income, credit reports, and documentation reducing auditing errors 15%.
- Coordinated with loan officers and loan assistants to resolve documentation issues and expedite approval.
- Maintained and updated loan records in internal systems, ensuring data integrity and timely status tracking.
- Supported loan officers and operations team with administrative task.
- Collaborated with team members to ensure smooth daily operations of the bank branch.
- Trained new staff on operational procedures and customer service best practices.
- Coordinated with internal departments to resolve any operational issues.
- Assisted with special projects as assigned by management team.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Monitored and directed work of lower-level clerks.
- Completed and mailed contracts, invoices or checks.
Stay at Home Parent
Self
Paris
01.2014 - 06.2022
- Managed operations of daily household, including scheduling and logistics for family members.
- Coordinated appointments, school activities, maintaining organized calendars and deadlines.
- Provided full-time care, supporting child development, and behavioral growth.
- Resolved conflicts and handled high-pressure situations with patience and problem-solving skills.
- Facilitated communication between family members regarding tasks and responsibilities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
Cashier
Kroger
Paris
04.2012 - 06.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal service.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints professionally to ensure satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Education
Henry County High School
Paris, TNSkills
- Document verification
- Record maintenance
- Office software
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Training and mentoring
- Confidentiality practices
- Critical thinking
- Organizational proficiency
- Basic math
- Database entry
- Proofreading
- Document management
- Research
- Telephone etiquette
- Verbal and writing communication
- Mail handling
- Proficient in Xperience and AS400 technology
- Confidentiality
- Problem-solving abilities
References
References available upon request.
Timeline
Loan Operations Utility Clerk
Commercial Bank & Trust
06.2022 - Current
Stay at Home Parent
Self
01.2014 - 06.2022
Cashier
Kroger
04.2012 - 06.2013
Henry County High School