Courtney Reed
Knoxville
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
14
14
years of professional experience
Work History
Plastic Surgery Coordinator
Knoxville Center for Dermatology and Plastic Surgery
Knoxville
10.2018 - Current
- Assist physicians during patient exams and procedures.
- Obtain and document patient medical histories and other pertinent information.
- Maintain and sterilize medical equipment and exam rooms.
- Schedule patient appointments, manage patient flow, and coordinate with other medical staff to optimize clinic efficiency.
- Manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Manage office supplies and equipment.
- Assist patients with completing necessary forms and provide instructions on pre-visit requirements.
- Processed patient payments, including co-pays and billing inquiries, while maintaining accurate financial records.
- Manage patient scheduling for surgeries, ensuring accurate time slots and minimal delays while adhering to physician availability.
- Process insurance verification and obtain authorizations for surgical procedures.
- Provide compassionate patient support by answering inquiries and addressing concerns.
- Work with the billing department to ensure accurate coding for surgeries and medical procedures to facilitate insurance claims and patient billing.
- Assist with post-operative care, including performing suture removals, dressing changes, and monitoring for signs of infection.
- Manage follow-up appointments for post-op patients, ensuring timely evaluations and ongoing care.
Manager
Wild Dimensions
Knoxville
08.2017 - 08.2020
- Supervised and managed a team of 10-15 employees across two locations.
- Responsible for daily cash deposits and financial record-keeping.
- Conducted interviews, hired, and trained new employees.
- Developed and managed employee schedule.
- Addressed and resolved customer feedback to improve service quality and customer satisfaction.
- Managed QuickBooks for financial transactions, invoicing, and reporting.
- Processed payroll, ensuring accurate and timely payments for all employees.
- Assisted in corporate office operations, including administrative support and communication.
- Processed monthly and yearly tax payments.
- Engaged with potential franchisees, providing information and support for business opportunities.
- Maintained strong relationships with existing Wild Dimensions franchisees, providing ongoing support and guidance.
Assistant Manager
Crazy 8 (Gymboree)
Knoxville
09.2015 - 08.2017
- Assisted in leading the team to achieve daily, weekly, and monthly sales goals.
- Provided coaching and development to employees.
- Conducted interviews, hired, and trained new employees.
- Assisted customers in selecting and purchasing new outfits, offering personalized style recommendations.
- Managed register operations, including opening and closing procedures, and completed daily cash deposits.
- Coordinated and facilitated district manager visits to ensure compliance with company policies and procedures.
- Conducted regular sales audits to track performance and identify areas for improvement.
- Oversaw the presentation of new merchandise, including setting up new product displays and walls.
Sales associate to First Assistant Manager
Maurices
Moorhead
07.2011 - 08.2015
- Assisted customers in locating products and providing tailored recommendations.
- Managed register operations, including processing transactions, handling daily deposits, and opening/closing registers.
- Conducted interviews, hired, and trained new employees.
- Created and managed employee schedules.
- Served as Acting Store Manager for 3 months, overseeing daily operations and team performance.
- Led district and regional visits to ensure compliance with company standards and enhance operational efficiency.
- Organized and set the store layout for new merchandise, ensuring visually appealing product displays.
- Provided coaching and feedback to employees.
Education
Associate's degree - Business Management with a concentration in Health Care Management
South College
Remote05-2026
High School Diploma -
Moorhead High School
Moorhead, MN06-2011
Skills
- EMR systems management
- Organizational skills
- Medical receptionist expertise
- QuickBooks proficiency
- Insurance verification processes
- Medical scheduling coordination
- Administrative experience
- Customer service excellence
- Patient scheduling efficiency
- Employee training and development
- HIPAA compliance knowledge
Timeline
Plastic Surgery Coordinator
Knoxville Center for Dermatology and Plastic Surgery
10.2018 - Current
Manager
Wild Dimensions
08.2017 - 08.2020
Assistant Manager
Crazy 8 (Gymboree)
09.2015 - 08.2017
Sales associate to First Assistant Manager
Maurices
07.2011 - 08.2015
Associate's degree - Business Management with a concentration in Health Care Management
South College
High School Diploma -
Moorhead High School
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