Courtney Spence
Chattanooga
Summary
I am a motivated young professional with a strong desire to continue growing with our company and expanding my skill set. I am committed to developing new relationships and strong service to the department I am with.
Overview
6
6
years of professional experience
Work History
Account Manager
Max Trans Logistics
06.2022 - 02.2024
- Built and maintained strong client relationships to drive business growth.
- Supported sales and reporting for large and medium-sized accounts.
- Managed accounts to retain existing relationships and grow share of business.
- Developed and executed strategic account plans for sustainable growth and profitability.
Staff Accountant
Steam Logistics
01.2022 - 06.2022
- Responsible for "approved - JRB" board in Revenova for our drayage and domestic divisions
- Ensured invoices are going out in a timely manner, are correct, contain the proper documentation and have accurate billing contacts
- Assisted in special invoicing projects as directed by AR Manager
- Created SOP for our invoicing team on the AR side of accounting
- Trained/Mentored new hires joining our invoicing team.
Core Broker Representative
Unum
08.2020 - 10.2021
- Resolve broker compensation issues; enroller licensing and appointment issues; and website administration issues either independently or with guidance from more experienced team members
- Respond to inquiries and service requests from brokers, field offices, enrollment firms, and other Home Office business partners
- Research and respond to customer requests with timely and accurate information
- Identify and share process improvements to enhance customer service
- Work effectively and collaboratively with business partners to ensure service standards and customer needs are met
- Historical and current broker compensation arrangements
- Systems used to administer broker licensing, appointing and contracting
- Licensing and appointing state rules and guidelines.
Customer Service Specialist III
Unum
07.2019 - 08.2020
- Efficiently managed a high-volume workload while retaining accuracy
- Successfully completed multiple trainings to learn and fine-tune skills
- Provided effective feedback and helped with training for new hires and cross trained employees.
Bartender
Drake’s
01.2019 - 08.2019
- Greeted the guest when they sit at my bar
- I put in their drink and food orders throughout their time with us
- I made drinks for my whole bar top and any that do come through on the well
- I have experience opening and closing the bar and all the duties that go with it.
Front Desk/ Reception
CHI Memorial Convenient Care
06.2018 - 11.2018
- Performed patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are complying
- Obtained accurate patient and insurance information, collecting copays and deductible amounts.
Waiter/Host
Ruth’s Chris Steak House
02.2018 - 08.2018
- Welcomed the guest into the restaurant, answering phone calls, making reservations and confirming them
- Took guest orders, being attentive and making sure all their needs are met, handling their payments.
Education
Bachelor’s degree in process -
Strayer University
Associate of Business Administration -
Southern New Hampshire University
High School Diploma -
Bradley Central High School
Skills
- Brand Management
- Sales tactics
- Client acquisition
- Team Training
- Operations
- Account Management
Timeline
Account Manager
Max Trans Logistics
06.2022 - 02.2024
Staff Accountant
Steam Logistics
01.2022 - 06.2022
Core Broker Representative
Unum
08.2020 - 10.2021
Customer Service Specialist III
Unum
07.2019 - 08.2020
Bartender
Drake’s
01.2019 - 08.2019
Front Desk/ Reception
CHI Memorial Convenient Care
06.2018 - 11.2018
Waiter/Host
Ruth’s Chris Steak House
02.2018 - 08.2018
Bachelor’s degree in process -
Strayer University
Associate of Business Administration -
Southern New Hampshire University
High School Diploma -
Bradley Central High School
Similar Profiles
Ronnie ParrishRonnie Parrish
Account Manager at Max Trans LogisticsAccount Manager at Max Trans Logistics
Andres Issac RegaladoAndres Issac Regalado
Dispatcher at Max Trans LogisticsDispatcher at Max Trans Logistics
Courtney SpenceCourtney Spence
Business Development Executive at Compass LogisticsBusiness Development Executive at Compass Logistics
Ashley ChucalesAshley Chucales
Claims & Total Loss Adjuster at Root Insurance/Grange InsuranceClaims & Total Loss Adjuster at Root Insurance/Grange Insurance
Stephen FlynnStephen Flynn
Assistant Store Manager at KrogerAssistant Store Manager at Kroger