COURTNEY STEWART
Eagleville
Summary
Dynamic healthcare professional with extensive experience, excelling in insurance verification and claims processing. Proven ability to manage medical records and foster strong relationships with patients and staff. Recognized for achieving revenue goals and enhancing operational efficiency through effective team leadership and meticulous attention to coding accuracy.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Williamson Medical
10.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
Claims Representative
Branches Counseling Center
Murfreesboro
02.2023 - 07.2025
- Processed and reviewed insurance claims for accuracy and completeness.
- Communicated with clients to gather necessary claim information.
- Assisted clients in understanding claim processes and requirements.
- Educated clients on policy coverage and benefits related to their claims.
- Processed a high volume of claims efficiently while maintaining quality standards.
Office Manager
Southern TN Endo
06.2011 - 10.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Education
Associate of Science - Dental Hygiene
Tennessee State University
Nashville, TN05-2014
Associate - Healthcare Management, Medical billing and coding
Devery University
Nashville, TNNashville, TN
Skills
- Insurance verification
- Claims processing
- Coding accuracy
- Medical record management
- Relationship management
Leadership Experience
I have demonstrated strong leadership skills in managing a team of administrative staff and supervising daily office operations. I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise.
Communication Skills
As an office manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office.
Timeline
Patient Access Representative
Williamson Medical
10.2023 - Current
Claims Representative
Branches Counseling Center
02.2023 - 07.2025
Office Manager
Southern TN Endo
06.2011 - 10.2023
Associate of Science - Dental Hygiene
Tennessee State University
Associate - Healthcare Management, Medical billing and coding
Devery University