Courtney Taylor
Lakeland
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Highly-motivated, dedicated,and ambitious professional with a broad background in various management capacities, with emphasis on training and development, coordinating projects, promoting business services, and ensuring a high level of customer satisfaction. Recognized ability in managing resources, along with employee development and retention, and the ability to achieve optimal sales goals. Proficient in overseeing store operations and achieving maximum productivity, understanding marketplace needs and strategies required to drive revenue; including proper merchandise presentation. Proven track record of controlling expenses to maximize profitability. Excellent interpersonal skills, ability to work well with others, in both senior management and support staff roles.
Overview
16
16
years of professional experience
Work History
Regional Manager Operations
2020 Companies/SAMSUNG INC
10.2022 - Current
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Enforced compliance with local, state and federal regulations and company standards.
- Developed processes to save on costs and prevent losses.
- Introduced new methods, practices, and systems to reduce turnaround time.
ASM/Dedicated Account Team
Samsung Electronics
10.2018 - 08.2022
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Used predictive modeling to increase and optimize customer experiences and revenue.
- Assessed accuracy of new data sources and data gathering techniques.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
Field Sales Manager
Samsung Electronics
08.2014 - 10.2018
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Secured private information to maintain customer confidence and protect operations.
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Analyzed and minimized costs to meet appropriate margin levels.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
Event Manager
Memories Banquet Hall And Event Center
04.2007 - 09.2014
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated with sales and marketing teams to publicize and promote events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
NATIONAL ACCOUNT EXECUTIVE
AT&T, INC
01.2012 - 08.2014
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Increased market penetration by growing brand awareness.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Quality Assurance Manager
American Express
02.2008 - 01.2010
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analyzed, and distributed statistical information.
Education
Bachelor of Science - Management InformationSystems
UNIVERSITY OF MEMPHIS
Bachelor of Science - Business Management/Digital Marketing
UNIVERSITY OF PHOENIX
Memphis09.2018
Skills
- SKILLS & COMPETENCIES
- RETAIL MANAGEMENT
- OPERATIONS MANAGEMENT
- ORGANIZATIONAL LEADERSHIP
- INVENTORY MANAGEMENT
- CUSTOMER SERVICE MANAGEMENT
- BUDGETING/ P&L MANAGEMENT
- CLIENT/VENDOR RELATIONS
- NEGOTIATIONS
- Expense Tracking
- Safety Protocols
- Capital Expenditures Oversight
- Inventory Audits
- Strategize Business Plans
Accomplishments
- Samsung CertifiedTrainer
- Mobile Expert Trainer
- National Society of BlackEngineers
- Multi-Platform Networking
- Professional Selling Skills & Coaching
- Buyer-Seller Relationships
- Train the Trainer
- Leading a GlobalSales Force
Affiliations
Samsung Certified Trainer
Mobile Expert Trainer
National Society of Black Engineers
Timeline
Regional Manager Operations
2020 Companies/SAMSUNG INC
10.2022 - Current
ASM/Dedicated Account Team
Samsung Electronics
10.2018 - 08.2022
Field Sales Manager
Samsung Electronics
08.2014 - 10.2018
NATIONAL ACCOUNT EXECUTIVE
AT&T, INC
01.2012 - 08.2014
Quality Assurance Manager
American Express
02.2008 - 01.2010
Event Manager
Memories Banquet Hall And Event Center
04.2007 - 09.2014
Bachelor of Science - Management InformationSystems
UNIVERSITY OF MEMPHIS
Bachelor of Science - Business Management/Digital Marketing
UNIVERSITY OF PHOENIX
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