Courtney Thomas
Memphis
Summary
Dedicated Security Officer with a proven track record at Phelps Security, adept in incident reporting and fostering a secure environment through vigilant risk assessment. Excelled in emergency response, reducing potential harm by prioritizing guest safety and delivering superior customer service. Holds a security guard license, blending hard security skills with the soft skill of professional communication.
Overview
2
2
years of professional experience
Work History
Security Officer
Phelps Security
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Housekeeper
Airbnb
08.2022 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Wooddale High School
Memphis, TN05.2008
Skills
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Phelps Security
03.2023 - Current
Housekeeper
Airbnb
08.2022 - 03.2023
Wooddale High School
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