Courtney Watson
Madisonville
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Old National Bank
Sweetwater
09.2023 - Current
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Built long-term relationships with customers by providing personalized service and support.
- Developed and executed strategies to achieve and exceed sales targets for banking products and services.
Clerical Assistant
Department of Human Services
Madisonville
08.2022 - 09.2023
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Generated reports using database software programs.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Customer Service Representative
Copart
Madisonville
07.2021 - 07.2022
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Verified accuracy of title documents for completeness and correctness.
- Prepared daily reports to document title activity and sales.
Education
High School Diploma -
Tellico Plains High School
Tellico Plains, TN05-2017
Certified Nursing Assistant
Tennessee College of Applied Technology
Athens, TN02-2017
Skills
- Customer service
- Sales management
- Account management
- Regulatory compliance
- Relationship building
- Attention to detail
- Problem solving
- Time management
- Teamwork
References
References available upon request.
Timeline
Relationship Banker
Old National Bank
09.2023 - Current
Clerical Assistant
Department of Human Services
08.2022 - 09.2023
Customer Service Representative
Copart
07.2021 - 07.2022
High School Diploma -
Tellico Plains High School
Certified Nursing Assistant
Tennessee College of Applied Technology