Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Bruce

Orlinda

Summary

Professional with strong organizational skills, adept at managing office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management. Collaborative team player focused on achieving tangible results and enhancing office efficiency.

Overview

13
13
years of professional experience

Work History

Front Office Assistant

Robertson County Schools
08.2021 - Current
  • Manage front desk operations, ensuring efficient public service and smooth daily workflow.
  • Handle multi-line phone system, addressing inquiries and directing calls promptly.
  • Maintain organized filing system, enhancing document retrieval efficiency for team members.
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintain a professional and welcoming environment for visitors, contributing to an overall positive experience.
  • Greet visitors upon arrival, offer assistance, and answer questions to build rapport and retention.
  • Support staff members with administrative tasks, improving productivity across various departments.
  • Resolve conflicts professionally and efficiently, fostering a positive workplace atmosphere.

Special Ed. Resource Assistant

Sumner County School District
01.2017 - 05.2019
  • Collaborated with educators to implement effective support strategies for student learning.
  • Organized and maintained accurate student records and documentation systems.
  • Assisted in the development of educational supports and activities for diverse learners.
  • Coordinated classroom resources and materials to enhance instructional learning.
  • Facilitated smooth operations by promptly addressing student concerns or issues as they arose.
  • Recognized escalations and used skills to de-escalate.
  • Handled confidential and sensitive information with professionalism and integrity.
  • Attended and participated in legal meetings.

Office Manager

Bruce’s Contracting
03.2012 - 09.2016
  • Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
  • Liaised with customers to communicate contracts and project progress.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Answered incoming calls and conducted detailed information for installers and customers.
  • Drafted emails and estimates for Project Manager.
  • Collaborated with staff and customers.

Education

High School -

Portland High School
Portland, TN
01.2006

General Ed.

Volunteer State Community College
Gallatin, TN

Skills

  • Problem-solving
  • Communications
  • Time management
  • Administrative support
  • Organizational
  • Professionalism
  • Multitasker

Timeline

Front Office Assistant

Robertson County Schools
08.2021 - Current

Special Ed. Resource Assistant

Sumner County School District
01.2017 - 05.2019

Office Manager

Bruce’s Contracting
03.2012 - 09.2016

General Ed.

Volunteer State Community College

High School -

Portland High School

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Courtney Bruce