Craig Kenney
Nashville,TN
Summary
Strong leader and problem-solver passionate about driving positive business outcomes for customers. Highly motivated by a collaborative work environment that is fast-paced and technically challenging. A team-builder at heart that is energized by aiding in the development of others.
Overview
5
5
years of professional experience
Work History
Senior Consulting Manager
FactSet
05.2020 - Current
- Manage 11-person customer success team overseeing 11,000 users and $92M in annual subscription value (ASV)
- Conduct service reviews with client executive leadership to discuss long-term strategy, ongoing user engagement, and product feedback
- Drive scaled client engagement through targeted email campaigns and recurring learning sessions
- Analyze client health through Net Promoter Scores (NPS), Salesforce Reports, and Microsoft Power BI
Consultant - Global Banking & Brokerage
FactSet
06.2018 - 05.2020
- Own onboarding, daily support, and retention efforts for 2,000 users across 20+ investment banking, wealth, and hedge fund accounts
- Selected to mentor less tenured consultants to aid in their development of project management, effective client meetings, and organizational skills
- Regional expert in FactSet Query Language (FQL) tasked with training peers to solve client problems with internal coding language
Education
Bachelor of Arts - Economics
DePauw University
Greencastle, IN05.2018
Skills
- Relationship Management
- Team-building
- Executive Service Reviews
- Oral and Written Communication
- Excel
- PowerPoint
Hobbies/Interests
- Golf
- Soccer
- Michigan Athletics
- Entrepreneurship (Avid "How I Built This" podcast listener)
Timeline
Senior Consulting Manager
FactSet
05.2020 - Current
Consultant - Global Banking & Brokerage
FactSet
06.2018 - 05.2020
Bachelor of Arts - Economics
DePauw University
Similar Profiles
Snehith Reddy KankanalaSnehith Reddy Kankanala
Financial Advisor Client Solutions at FactSetFinancial Advisor Client Solutions at FactSet
Vishwanath R BogaVishwanath R Boga
Senior Software Engineer at FactSetSenior Software Engineer at FactSet
Shashank NShashank N
Product Specialist at FactSetProduct Specialist at FactSet