Craig L. Smith Jr.
Soddy Daisy,TN
Summary
Experienced technician and manager seeking a position within a established company where application of my talents can be utilized. My success as a technician has often led to promotion to supervisor and managerial roles in multiple industries. Professional and personal experience led me into an entrepreneurial venture of my own for the last thirteen years.
Overview
36
36
years of professional experience
Work History
Business Owner
Allied Repair
01.2013 - Current
- Launched and sustained a new business venture focusing on repair and maintenance of gas operated equipment that utilizes my extensive experience as a mechanic and technician as well as furthering my customer relations skills.
- Responsibilities also include all accounting and financial reporting related to business ownership.
- For twelve years, I have fielded and responded to all customer inquiries via phone, email, and in person interactions.
- Successfully repaired or serviced over 175+ machines each year.
Operations Manager
MVP Financial Equipment Corp.
01.2005 - 01.2013
- Filled and maintained all staffing needs in accordance with expectations including office, technical and skill specific positions.
- Created and implemented inventory control procedures previously not in use minimizing or eliminating waste, loss, delayed responses and down time.
- Successfully navigated the stringent inventory audit administered by lending institutions vital to the company with an overall variance of less than .2%.
- Created and submitted dozens of additions to employee handbook provided to the staff as well as dozens of repair, assembly, testing and packaging procedures that supported an 10% increase in sales volume year over year.
Electronics Technician
Ynot Games
01.2006 - 01.2012
- Serviced and maintained a wide variety of electronic equipment including video gambling machines, video entertainment devices, jukeboxes, ATM’s and network revenue reporting systems and connections for 4 locations of Buffalo Wild Wings, 5 locations of TGIFridays under contract with Ynot Games in areas ranging from Charleston to Myrtle Beach, SC.
- Executed weekly revenue collections at each location providing supporting documentation of revenue reporting for individual machines within each location and accurate deposits at designated banking institutions per instruction by the owner of Ynot Games.
- Troubleshot and resolved equipment failures to reduce operational disruption at each location listed.
Electronics Technician/Inventory Manager
MVP Financial Equipment Corp.
01.2005 - 01.2010
- Daily responsibilities included receiving and proper documentation of financial equipment purchased for resale once repair and refurbishment processes had been completed.
- Initiated inventory control processes and procedures for complete machines as well as individual components intended for resale in support of the sales staff located at corporate headquarters in Novato CA and elsewhere in the U.S.
- Implemented inventory control procedures for supporting areas of the refurbishment processes such as paint and refinishing supplies, shipping and packaging for components and machines sold to customers around the world. Successfully executed the inventory audit processes required by lending institutions which enabled funding for large scale equipment purchases that established sellable inventory with a total variance of less than .2%.
Amusements Technical Manager
Jillian’s Entertainment
01.2001 - 01.2004
- Successfully managed all operational aspects of 14000 square foot amusement venue including equipment repair, facility maintenance and staffing.
- Successfully managed all operational aspects of 7000 square foot bowling facility including equipment repair, facility maintenance and staffing.
- Successfully established and maintained all aspects of revenue reporting network consisting of servers, cabling, card readers supporting 144 amusement and redemption games along with 10 bowling lanes.
- Attained the corporate mandated goal of zero games down resulting in an increase of revenue over 8% annually.
General Manager
Seashell Restaurant
01.1994 - 01.2000
- Successfully managed all operational aspects of an established full service restaurant in accordance with owners expectations.
- Closely monitored food and labor costs that enabled net cost of goods percentages at or below 27%.
Electronics Technician
American Amusement of Charleston
01.1990 - 01.1995
- Serviced and maintained a wide variety of coin operated amusement equipment including video gambling machines, video game machines, redemption games, pool tables, juke boxes and token machines.
- Successfully executed on site troubleshooting and repair of system and game components including coin acceptance mechanisms, currency validators, wiring, switches, lighting, printers, power supplies, monitors and network revenue reporting devices with the goal of providing zero down time and revenue loss.
- Established and maintained working relationships with owners and staff of the 20+ locations under contract with American Amusement.
- Repaired circuit boards and wiring harness problems using schematics, wiring diagrams, and testing instruments.
Education
Undergraduate Studies -
Rollins College of Business
University Of TN At Chattanooga01.2025
Graduate -
Chattanooga High School
Chattanooga, TN05-1983
Skills
- Excellent Communication
- Excellent Accounting
- Mechanical/ Electrical Troubleshooting and Repair
- Microsoft Office
- Extensive Management Experience
Accomplishments
- Branch Manager Successfully managed all aspects and functions of a coin operated amusements service provider in Charleston, SC. Maintained appropriate staffing levels to accommodate daily technical service and revenue reporting on site at multiple locations under contract. Closely monitored service calls and outcomes of repairs to meet or exceed expectations set forth by each location. Ensured that daily financial collections and technical repairs were executed accurately and professionally resulting in maximum revenue and minimal down time.
- Operations Manager Recruited and supervised inventory staff and electronic technicians assigned to various projects and functions. Delivered training and instruction to all staff daily to ensure proper execution and completion of ongoing projects. Initiated and installed an accurate inventory mapping system for all products intended for sale or for use during specific refurbishment projects. Delivered the highest possible support to in-house and remotely located sales staff.
- Business Owner Envisioned and implemented the successful launch of a new business venture. Continuously utilize all professional and personal skills necessary to initiate customer contact and complete opportunities for repairs and service of a wide range of gas operated equipment. Constantly relied on past training and experience to sustain the business for a period of over twelve years that remains in operation.
QUALIFICATIONS
Widely recognized as a team player and a creative problem solver with extensive technical and management experience in multiple industries. Experienced in providing quality customer service and products resulting in a high level of satisfaction for management and clients alike. Excellent technical, communication, and accounting skills.
Timeline
Business Owner
Allied Repair
01.2013 - Current
Electronics Technician
Ynot Games
01.2006 - 01.2012
Operations Manager
MVP Financial Equipment Corp.
01.2005 - 01.2013
Electronics Technician/Inventory Manager
MVP Financial Equipment Corp.
01.2005 - 01.2010
Amusements Technical Manager
Jillian’s Entertainment
01.2001 - 01.2004
General Manager
Seashell Restaurant
01.1994 - 01.2000
Electronics Technician
American Amusement of Charleston
01.1990 - 01.1995
Undergraduate Studies -
Rollins College of Business
Graduate -
Chattanooga High School
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