Craig Stein
Memphis
Summary
Currently pursuing Masters in Data Analytics. Results-driven professional with extensive experience in enrollment strategies and client engagement at American College of Education. Proficient in data analysis and financial aid processes, consistently achieving high enrollment rates and improved student satisfaction. Strong problem-solving abilities and relationship management skills contribute to effective solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
01.2025 - Current
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
Sr. Enrollment Counselor
American College of Education
02.2024 - 12.2024
- Maintained consistent follow-up with prospective students throughout the application cycle, providing timely information on deadlines and requirements.
- Streamlined application processes for increased efficiency and improved applicant experience.
- Optimized CRM system usage to track prospect engagement effectively, allowing for more targeted communications strategies based on individual needs.
- Enhanced student enrollment by developing and implementing effective recruitment strategies.
- Maintained up-to-date knowledge of admissions standards, procedures, policies, financial aid options.
- Provided guidance and support throughout the entire application process from initial inquiry through decision notification.
- Reviewed student transcripts and evaluated foreign credentials as needed.
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
Insurance Agent
Collier Insurance
01.2023 - 01.2024
- Cultivated strong client relationships through consistent communication and superior service.
- Managed policy renewals to ensure timely processing and accurate coverage updates.
- Handled incoming calls while completing 60 to 80 cold calls daily.
- Analyzed risk factors to recommend suitable coverage levels.
- Collaborated with sales team to meet or exceed targets consistently.
- Performed thorough policy reviews, identifying coverage gaps and presenting additional protection options when necessary.
University Development Representative
Grand Canyon Education
03.2005 - 04.2022
- Achieved top 5% in enrollment and retention rates for 15 consecutive years.
- Generated over 3.5 million dollars in revenue by enrolling and retaining 80 to 100 students annually.
- Collaborated with sales team to exceed personal quotas consistently.
- Educated students on course selection aligned with career aspirations.
- Communicated with prospective customers through telephone and email.
- Explained programs, academics, enrollment, and finance options to current and potential students.
- Conducted academic advisement services to support student educational progression.
- Assisted active duty military and veterans in navigating VA benefits for education funding.
Education
Master of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH06-2027
Bachelor of Science - Business Administration
The University of Alabama
Tuscaloosa, AL08-1994
Skills
- Leadership and goal setting
- Data analysis and marketing
- Financial aid expertise
- Higher education experience
- Problem-solving and multitasking
- Client needs assessment
- Health insurance knowledge
- Risk management strategies
- Property and casualty insurance
- Licensed insurance agent
Personal Information
Craig Stein
602-697-0854
steiner4920@gmail.com
Education
Masters in Leadership- Grand Canyon University - Phoenix, AZ. - 06/2012 - 3.6 gpa
Bachelors in Business Administration/Marketing - University of Alabama -Tuscaloosa, AL. -08/1994
Certification
- Licensed P/C and Life/Health Insurance Agent - TN
Accomplishments
- Top Enrollment counselor at Grand Canyon University. Enrolled over 1200 students in 17 years generating over 35 million in revenue.
Timeline
Delivery Driver
Uber Eats
01.2025 - Current
Sr. Enrollment Counselor
American College of Education
02.2024 - 12.2024
Insurance Agent
Collier Insurance
01.2023 - 01.2024
University Development Representative
Grand Canyon Education
03.2005 - 04.2022
Master of Science - Data Analytics
Southern New Hampshire University
Bachelor of Science - Business Administration
The University of Alabama
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