Cristina Daugherty
Murfreesboro
Summary
Admissions specialist equipped with excellent understanding of admissions process and client engagement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and relationship management, with commitment to fostering inclusive and supportive environment.
Overview
5
5
years of professional experience
Work History
Admissions Specialist
Promises Behavioral Health
01.2024 - Current
- Assist potential clients with admissions and served as point of contact throughout admissions process.
- Provide exceptional customer service by promptly addressing client inquiries and concerns via phone and/or email
- Help with insurance and assessment process, and implementation of admissions policies as clients are considered with the clinical team.
- Complete admission duties with timeliness and accuracy.
- Communication between various departments involved in the admissions process with frequent discussion on updates or challenges.
- Salesforce
- Waystar, Live Chat, Webforms
- Develope and maintaine business relationships with referring agencies.
- Collaborate with admissions team to develop and implement strategies to improve admissions process.
- Manage admissions processes for incoming clients by collecting necessary documents.
Case Manager
Tulip Hill Healthcare
07.2022 - 08.2023
- Maintained accurate documentation on all cases
- Monitored ongoing cases closely, adjusting case management strategies as needed based on circumstances
- Educated clients on available programs and services, mainly sober living opportunities.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Worked closely with provider and therapist to implement individualized care plans.
- Stayed in close contact with legal system, such as probation, parole, and attorneys.
Behavioral Health Technician
Journey Pure at the River
05.2020 - 07.2022
- Conducted client rounds to check on patients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Provided compassion and empathy under challenging circumstances
- De-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Education
BBA - Business Administration
Middle Tennessee State University
Murfreesboro, TN12-2027
Associate of Applied Science - Developmental Psychology
Pellissippi State Community College
Knoxville, TN05-2010
Skills
- Client relations
- Effective communication
- Salesforce
- Team collaboration
- Data entry
- Computer proficiency
- Payment processing
- Building rapport
- Live chat support
Timeline
Admissions Specialist
Promises Behavioral Health
01.2024 - Current
Case Manager
Tulip Hill Healthcare
07.2022 - 08.2023
Behavioral Health Technician
Journey Pure at the River
05.2020 - 07.2022
BBA - Business Administration
Middle Tennessee State University
Associate of Applied Science - Developmental Psychology
Pellissippi State Community College
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