CRISTINA STEPHENS

Proven ability to learn quickly and adapt to new situations.

• Worked well in a team setting, providing support and guidance.
• Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively in a fast-paced environment
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed daily routines for 3 to 4 children at once, effectively juggling various tasks while maintaining a calm demeanor.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

• Maintained clean, safe, and well-organized environment for four children ages 10 and under
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting.
• Cleaning house, ran errands, managed laundry, and completed weekly grocery shopping.
• Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
• Educating and nurturing young minds including teaching beginner sign language

• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Managing a case load of 700 interstate cases

• Worked in a multitude of positions, floor associate, Bridal coordinator, and Customer Service trainer
• Educated a team of 20 customer service representatives on products sold, while fostering a positive work environment focused on teamwork and collaboration.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Kept accurate records to document customer service actions and discussions.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.