Cruz Ray
Woodbury
Summary
Versatile and achievement-oriented professional with a robust background in both animal care at Dragon Smart and advanced technical roles, including HVAC Technician and Fabrication Welder. Excelled in customer service management and demonstrated expertise in shielded metal arc welding. Proven track record of enhancing operational efficiency and customer satisfaction, leveraging skills in structural fabrication and team collaboration.
Overview
12
12
years of professional experience
Work History
Animal Caretaker
Dragon Smart
10.2024 - Current
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
Care Technician
Gaither's Generations
05.2024 - 08.2024
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Administered medications as directed by nursing staff, adhering to strict protocols for dosages and timing.
- Documented patient interactions thoroughly, maintaining accurate records for future reference.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
- Participated in ongoing training sessions to stay updated on latest best practices in patient care techniques.
- Monitored patients
- Enhanced patient trust and comfort by maintaining clean and organized treatment area.
- Facilitated patient education on treatment plans, contributing to higher compliance rates.
- Enhanced team collaboration by sharing insights from patient care experiences in team meetings.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
Assistant Store Manager
AutoZone
11.2023 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Store Manager
Dollar General Market
06.2023 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fabrication Welder
Tenneco Inc
04.2022 - 06.2023
- Welded metal components in vertical, overhead and flat positions.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Selected and operated shielded metal arc and gas metal arc welding equipment.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
- Reviewed blueprints and schematics to ensure accurate fabrication according to design specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Documented welding on specified work order.
- Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
- Checked cut length frequently for deviations in cut length specs.
Fabrication Welder
Quality Industries
02.2020 - 03.2022
- Welded metal components in vertical, overhead and flat positions.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Selected and operated shielded metal arc and gas metal arc welding equipment.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
- Reviewed blueprints and schematics to ensure accurate fabrication according to design specifications.
- Collaborated with team members to streamline workflow and increase overall project efficiency.
- Maintained clean and organized work area to prevent workplace accidents.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Inspected welds for accuracy and conformance to specifications.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
HVAC Technician
Roscoe Brown Heating And Air
05.2013 - 11.2019
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
Education
Certification of ACC - HVAC
TCAT
Cookeville, TN02-2016
High School Diploma -
Cannon County High School
Woodbury, TN05-2013
Skills
- Animal care
- Cleaning protocols
- Customer service management
- Patient care
- Blueprint Reading
- HVAC and refrigeration systems
- Shielded metal arc welding
- Gas metal arc welding
- Plasma arc cutting
- Structural fabrication
- Aluminum welding
- Carbon steel welding
Timeline
Animal Caretaker
Dragon Smart
10.2024 - Current
Care Technician
Gaither's Generations
05.2024 - 08.2024
Assistant Store Manager
AutoZone
11.2023 - 04.2024
Store Manager
Dollar General Market
06.2023 - 11.2023
Fabrication Welder
Tenneco Inc
04.2022 - 06.2023
Fabrication Welder
Quality Industries
02.2020 - 03.2022
HVAC Technician
Roscoe Brown Heating And Air
05.2013 - 11.2019
Certification of ACC - HVAC
TCAT
High School Diploma -
Cannon County High School
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