Crysta Captain
Alcoa
Summary
Detail-oriented and highly organized professional with experience in administrative support, records, management, customer service, and compliance driven environments. Proven ability to manage confidential information, maintain accurate records coordinate schedules, and support daily operations with efficiency and professionalism. Brings strong communication skills, problem-solving abilities, and a service focused mindset developed through years of customer service and roles that nurture team building skills.
Overview
14
14
years of professional experience
Work History
Loan Officer/MSR
Alcoa Tenn Federal Credit Union
Alcoa, TN
01.2023 - Current
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Collaborated with clients to gather necessary documentation and streamline loan processing.
- Assisted in analyzing financial data to assess risk and recommend appropriate loan products.
- Developed strong relationships with customers, providing personalized service to enhance satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted members with account inquiries and transaction processing, enhancing customer satisfaction.
- Resolved member complaints efficiently, fostering trust and loyalty within the client base.
- Maintained accurate records of member interactions, ensuring compliance with organizational standards.
Executive Administrative Assistant
Photo Barn
Knoxville, TN
08.2022 - 01.2023
- Managed daily scheduling and calendar coordination for executive leadership.
- Streamlined communication processes between departments to enhance collaboration.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Managed incoming and outgoing shipments.
- Assisted with payroll and employee schedules.
- Reviewed operational practices to look for areas of improvement.
- Handled confidential and sensitive information with discretion.
Department Supervisor
McDonald's Restaurant
Madisonville, TN
05.2012 - 11.2021
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented process improvements, reducing wait times and increasing customer satisfaction.
- Coordinated staff schedules to optimize labor costs while maintaining service standards.
- Managed inventory levels, conducting regular audits to minimize waste and ensure availability.
- Developed training materials for new hires, streamlining onboarding processes across the department.
- Assigned tasks and established work schedules to staff to cover operational needs.
Education
Associate of Science - Business Administration
Cleveland State Community College
Cleveland, Tennessee, TN05-2021
Skills
- Database management
- Relationship building and management
- Documentation review
- Financial assessment
- Data entry
- Oral and written comprehension
- Customer service
- Active listening
- Critical thinking
Timeline
Loan Officer/MSR
Alcoa Tenn Federal Credit Union
01.2023 - Current
Executive Administrative Assistant
Photo Barn
08.2022 - 01.2023
Department Supervisor
McDonald's Restaurant
05.2012 - 11.2021
Associate of Science - Business Administration
Cleveland State Community College