Crystal Ball
Greeneville
Summary
Compassionate supervisor with extensive experience in staff scheduling and employee training at Tennessee Strong Family Home. Proven ability to mentor and coach teams, ensuring compliance and enhancing service delivery. Skilled in documentation management and problem-solving, driving operational efficiency and fostering a collaborative work environment.
Overview
30
30
years of professional experience
Work History
IDD/Home Manager
Tennessee Strong Family Home
Greeneville
09.2007 - Current
- Complete monthly schedules, send them for review, and ensure staffing ratios are met, including appointments, activities, etc.
- Prepare, facilitate, and complete minutes of monthly home meetings.
- Complete daily assignment sheets to include appointments, training, outings, and Active treatment activities. Review to ensure employees are completing assigned duties.
- Ensure the activity calendar is completed and sent in with monthly with Person Centered activities before the start of the new month.
- Mentor, coach, and counsel employees as needed including completing documentation.
- Complete monthly home inspections.
- Train employees on PCSP's, outcomes, Physical Management plans, mealtime instructions, monthly reviews, etc. as needed.
- Order supplies/pick up-Medical, office, warehouse items, etc. Turn in invoices as they come in
- Complete all P-Card duties which include completing the authority to purchase, approvals, preparing receipts, updating transaction logs, reconcile in Edison, and printing and signing the monthly statement and Transaction Log.
Dental Assistant
Dr David Jones, DDS
Greeneville
04.2002 - 08.2007
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Ensured compliance with infection control policies and procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
Patient Account Representative
Morristown Hamblen Healthcare System
Morristown
10.1995 - 04.2002
- Reached out to patients once insurance was billed in order to obtain payments due.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Answered customer questions regarding account discrepancies or problems.
- Updated existing patient files with relevant information such as changes in address or contact information.
Cashier
Revco Drug Store
Greeneville
05.1995 - 10.1995
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Answered customers' questions and provided information on store procedures or policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
West Greene High School
Mosheim, TN05-1995
Skills
- Staff scheduling
- Employee training
- Activity planning
- Documentation management
- Inventory Management
- Time management
- Problem solving
- Activities scheduling
- Mentoring staff
Accomplishments
- 2024 Govenor's Excellence Award in Service
Timeline
IDD/Home Manager
Tennessee Strong Family Home
09.2007 - Current
Dental Assistant
Dr David Jones, DDS
04.2002 - 08.2007
Patient Account Representative
Morristown Hamblen Healthcare System
10.1995 - 04.2002
Cashier
Revco Drug Store
05.1995 - 10.1995
High School Diploma -
West Greene High School
Similar Profiles
Salvia IsaacSalvia Isaac
Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.
Motega SoyinthisaneMotega Soyinthisane
Assistant Landscaper at Strong Family PropertiesAssistant Landscaper at Strong Family Properties
Melissa ChannellMelissa Channell
Youth Education Services Coordinator, I.T. Manager at Strong Family Health CenterYouth Education Services Coordinator, I.T. Manager at Strong Family Health Center
Cortni DonahueCortni Donahue
Elementary Library Media Specialist at Greene County Board of EducationElementary Library Media Specialist at Greene County Board of Education
Kelley MooreKelley Moore
LPN at Elk Valley Health ServicesLPN at Elk Valley Health Services