Crystal Dancy
Brownsville
Summary
Seeking a customer service position where my typing skills and knowledge of database management will contribute to the company's success. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ambassador
Activus Solutions
Brownsville
09.2025 - Current
- Assisted members with inquiries and account-related issues.
- Provided exceptional customer service through active listening and support.
- Answered inbound calls from wide range of members, welcoming callers.
- Utilized wide range of technical systems and company equipment to optimize operations and workflow.
Office Manager
Blue Oval/SK
Stanton
10.2024 - 06.2025
- Managed daily office operations and maintained efficient workflow.
- Implemented office policies to enhance productivity and employee satisfaction.
- Maintained communication between departments to support project completion.
Member Support
ResultsCx
10.2022 - 01.2024
- Answering inbound calls from members
Technical Support
KellyConnect
06.2019 - 08.2019
- Diagnosed software and hardware problems
- Assisted customers with lost or forgotten passwords
- Speaking to customers to quickly get to the root of their problem
Shipping Clerk
Dynametal Technologies
12.2016 - 02.2018
- Creating shipping documents
- Pulling inventory from shelves
- Monitoring each shipment
- Ensuring outgoing packages are correctly packed
- Printing shipping labels
Clerk
Workforce Essentials
01.2011 - 08.2015
- Assisted customers with paperwork
- Answered phone and took detailed messages
- Data entry on client's files
Education
Accounting Assistant Diploma -
TCAT
Jackson, TN04.2021
Medical Office Assistant Diploma -
WTBC
Jackson, TN01.2011
Administrative Assistant Diploma -
TCAT
Whiteville, TN11.1999
Skills
- Speed (35 wpm/9,900 kpm)
- Accuracy
- Attention to detail
- Effective communication skills
- Ability to work under pressure
- Efficient work management including planning and organizing
- Problem solving
- MS Word
- MS Excel
Certification
Microsoft Word and Microsoft Excel Certified
Accomplishments
National Honors Society
Timeline
Ambassador
Activus Solutions
09.2025 - Current
Office Manager
Blue Oval/SK
10.2024 - 06.2025
Member Support
ResultsCx
10.2022 - 01.2024
Technical Support
KellyConnect
06.2019 - 08.2019
Shipping Clerk
Dynametal Technologies
12.2016 - 02.2018
Clerk
Workforce Essentials
01.2011 - 08.2015
Accounting Assistant Diploma -
TCAT
Medical Office Assistant Diploma -
WTBC
Administrative Assistant Diploma -
TCAT