Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Edwards

Chattanooga

Summary

Dynamic and dedicated professional with extensive experience in customer service at Family Dollar. Proven expertise in cash handling and team collaboration, consistently enhancing customer satisfaction and driving sales. Recognized for training new staff and implementing efficient processes, contributing to a positive shopping experience and fostering customer loyalty.

Overview

12
12
years of professional experience

Work History

Cashier

Family Dollar
07.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Assisted customers with product inquiries, ensuring positive shopping experiences.
  • Stocked shelves and organized merchandise to enhance store presentation.
  • Collaborated with team members to improve checkout efficiency during peak hours.
  • Implemented promotional displays to drive sales and increase customer engagement.
  • Trained new staff on register operations and customer service best practices.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Line Worker

Gestamp
08.2022 - 08.2022

Laborer

Chi Memorial
02.2023 - 11.2025
  • Operated various hand and power tools to complete assigned tasks efficiently.
  • Assisted in maintaining clean and safe work environments in compliance with safety standards.
  • Collaborated with team members to ensure timely completion of projects and tasks.
  • Followed detailed instructions for material handling and equipment operation.
  • Conducted regular inspections of tools and equipment to ensure optimal performance.
  • Adapted quickly to changing priorities and workflows as needed on job sites.
  • Maintained accurate records of daily activities, contributing to operational efficiency.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.

Cashier

Jime and Nicks
03.2025 - 07.2025

Cashier and food service

Evs

Chi Memorial
11.2023 - 11.2024

Cashier/cook

Church Chicken
01.2022 - 08.2023
  • Processed customer transactions efficiently and accurately using point-of-sale system.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted customers with product inquiries, providing knowledgeable recommendations.
  • Managed cash register, ensuring accurate cash handling and record-keeping.
  • Trained new staff on operational procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Implemented promotional displays to increase visibility of special offers and menu items.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Production Line Operator

Sese Industry
07.2019 - 12.2021

A prediction line worker assembly line adjustment

Quality Control Inspector

Gestamp
02.2018 - 11.2021
  • Conducted visual inspections of manufactured components to ensure compliance with quality standards.
  • Identified and reported defects, ensuring adherence to safety protocols and quality guidelines.
  • Collaborated with production teams to address quality issues and implement corrective actions.
  • Utilized measurement tools and equipment to verify dimensions and specifications of products.
  • Assisted in developing inspection procedures to enhance efficiency in quality control processes.
  • Monitored production processes, providing feedback for continuous improvement initiatives.
  • Maintained accurate records of inspection results and non-conformities for auditing purposes.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
  • Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
  • Enhanced team collaboration by organizing regular meetings to discuss quality control challenges and solutions.
  • Increased customer trust by ensuring all product batches met stringent quality criteria before release.
  • Supported continuous improvement initiatives by providing insightful quality control data and analysis.
  • Optimized product testing procedures, leading to more accurate detection of defects and inconsistencies.

Production Worker

Tk Industry
03.2014 - 11.2015

Assembly around worker

Education

E Ridge High School
Chattanooga Tennessee
05.2007

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Order taking
  • Cash register systems
  • Cash handling expertise
  • Product restocking
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Cash drawer balancing
  • Payment collection
  • Staff training
  • Refund handling
  • Inventory control
  • Order packaging
  • Sales expertise

Timeline

Cashier

Family Dollar
07.2025 - Current

Cashier

Jime and Nicks
03.2025 - 07.2025

Evs

Chi Memorial
11.2023 - 11.2024

Laborer

Chi Memorial
02.2023 - 11.2025

Line Worker

Gestamp
08.2022 - 08.2022

Cashier/cook

Church Chicken
01.2022 - 08.2023

Production Line Operator

Sese Industry
07.2019 - 12.2021

Quality Control Inspector

Gestamp
02.2018 - 11.2021

Production Worker

Tk Industry
03.2014 - 11.2015

E Ridge High School
Crystal Edwards