Crystal Gutierrez
Smyrna
Summary
Reliable and detail-oriented professional with experience in both front-desk reception and warehouse operations. Skilled in customer service, organization, inventory handling, and maintaining efficient workflows in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
The Law Office of Sandra Gibbs
125 N Castle Heights, Lebanon TN 37087
05.2023 - 12.2025
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Assisted legal team with document preparation and case file organization for improved workflow.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Handled multi-line phone system, directing calls to appropriate attorneys and staff members promptly.
- Maintained office supplies inventory, coordinating orders to support daily operational needs effectively.
- Provided exceptional customer service, addressing client inquiries and resolving issues with professionalism.
Front Desk Agent
Embassy Suites by Hilton
708 Demonbreun St, Nashville TN
09.2022 - 09.2023
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring a positive experience for all visitors.
- Coordinated room assignments and special requests, optimizing occupancy and resource allocation.
- Utilized property management systems to maintain accurate guest records and billing information.
- Collaborated with housekeeping and maintenance teams to uphold hotel standards of cleanliness and safety.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered multi-line phone system and enthusiastically greeted callers.
Package Handler
FedEx
Mount Juliet, TN
11.2022 - 05.2023
- Operated package handling equipment to ensure efficient workflow and timely processing.
- Sorted and scanned packages for accurate delivery routing.
- Collaborated with team members to maintain high safety standards in warehouse operations.
- Trained new employees on proper package handling procedures and safety protocols.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Packing, Shipping, and Receiving Assembler
Wilson Sporting Goods Company
2440 Couchville Pk, Nashville TN
01.2022 - 11.2022
- Operated packing machinery to ensure efficient assembly of products.
- Conducted quality inspections on incoming and outgoing shipments to maintain product standards.
- Collaborated with team members to streamline shipping processes, reducing delays.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
High School Diploma -
Morton West High School
Berwyn05-2020
Skills
- Reception area maintenance
- Appointment scheduling
- Cash management
- Document scanning
- Confidentiality
- Call handling
- Packaging and labeling
- Loading and unloading
- Attention to detail
- Sorting and labeling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist Assistant
The Law Office of Sandra Gibbs
05.2023 - 12.2025
Package Handler
FedEx
11.2022 - 05.2023
Front Desk Agent
Embassy Suites by Hilton
09.2022 - 09.2023
Packing, Shipping, and Receiving Assembler
Wilson Sporting Goods Company
01.2022 - 11.2022
High School Diploma -
Morton West High School