CRYSTAL HONG
Knoxville
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
11
11
years of professional experience
Work History
Area Manager
Performance Food Group
Knoxville
01.2025 - Current
- Sales representative for Knoxville and surrounding areas, responsible for growing street account businesses
Human Resources Director
Maple Hall & Babalu Knoxville
Knoxville
06.2020 - 01.2025
- Recruiting, training, and retaining staff members with emphasis on company culture, ethics, and policies
- Onboarding paperwork, managing vacation time, benefits, payroll
- Employee Counseling, evaluations, conflict mediation
- Scrum certified
General Manager
Nama Sushi Bar Cedar Bluff
Cedar Bluff
05.2014 - 06.2020
- Hiring team members for the opening of Cedar Bluff location
- Constant training and development of staff members, with focus on FOH employees
- In charge of all things bar related, including but not limited to, bar inventory, ordering, menu revision, presenting new ideas according to changing guest demands while keeping in line with excellent cost of goods numbers
- Establishing guest service and satisfaction as number one priority
- Achieve budget objectives, labor targets, sales goals, etc.
Education
Bachelor of Science - Psychology
University of Tennessee
Knoxville, TN05-2012
Skills
- Guest Service
- Staff training and development
- Problem solving
- Effective communication
- Conflict resolution
- Cost and Budget Control
- Inventory and Supply
- Employee relations
- Inventory management
- Sales strategy
Note
References available upon request.
Timeline
Area Manager
Performance Food Group
01.2025 - Current
Human Resources Director
Maple Hall & Babalu Knoxville
06.2020 - 01.2025
General Manager
Nama Sushi Bar Cedar Bluff
05.2014 - 06.2020
Bachelor of Science - Psychology
University of Tennessee