Summary
Overview
Work History
Education
Skills
Note
Timeline
Generic

CRYSTAL HONG

Knoxville

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

11
11
years of professional experience

Work History

Area Manager

Performance Food Group
Knoxville
01.2025 - Current
  • Sales representative for Knoxville and surrounding areas, responsible for growing street account businesses

Human Resources Director

Maple Hall & Babalu Knoxville
Knoxville
06.2020 - 01.2025
  • Recruiting, training, and retaining staff members with emphasis on company culture, ethics, and policies
  • Onboarding paperwork, managing vacation time, benefits, payroll
  • Employee Counseling, evaluations, conflict mediation
  • Scrum certified

General Manager

Nama Sushi Bar Cedar Bluff
Cedar Bluff
05.2014 - 06.2020
  • Hiring team members for the opening of Cedar Bluff location
  • Constant training and development of staff members, with focus on FOH employees
  • In charge of all things bar related, including but not limited to, bar inventory, ordering, menu revision, presenting new ideas according to changing guest demands while keeping in line with excellent cost of goods numbers
  • Establishing guest service and satisfaction as number one priority
  • Achieve budget objectives, labor targets, sales goals, etc.

Education

Bachelor of Science - Psychology

University of Tennessee
Knoxville, TN
05-2012

Skills

  • Guest Service
  • Staff training and development
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Cost and Budget Control
  • Inventory and Supply
  • Employee relations
  • Inventory management
  • Sales strategy

Note

References available upon request.

Timeline

Area Manager

Performance Food Group
01.2025 - Current

Human Resources Director

Maple Hall & Babalu Knoxville
06.2020 - 01.2025

General Manager

Nama Sushi Bar Cedar Bluff
05.2014 - 06.2020

Bachelor of Science - Psychology

University of Tennessee
CRYSTAL HONG