Crystal Johnson
Nashville
Summary
Detail-oriented professional with extensive experience in supply chain operations and patient services. Skilled in optimizing inventory processes and collaborating with cross-functional teams to ensure seamless execution of surgical procedures and compliance with regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OR Supply Chain Technician
HealthTrust Supply Chain
Hermitage, TN
11.2022 - Current
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Collaborated with cross-functional teams to optimize supply chain operations and improve efficiency.
- Analyzed supply chain data to identify trends, ensuring timely replenishment of stock levels.
- Curated and selected items for surgical case preparation.
- Collaborated with medical staff to proofread and organize daily surgery schedules for seamless execution.
- Executed stocking procedures to ensure optimal product availability on shelves.
- Coordinated with medical professionals and surgical teams to ensure availability of required items and alternatives for surgical procedures.
Cafeteria Cashier
HCA Summit Hospital
Hermitage, TN
04.2017 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted with inventory management and restocking of food items.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Monitored compliance with health and safety regulations in cafeteria operations.
- Assisted in maintaining a clean and organized cafeteria, resulting in positive feedback from both customers and management.
- Trained new cashiers on operational procedures and system usage.
- Handled customer inquiries and complaints professionally, leading to increased customer retention rates.
- Followed COVID-19 protocols to minimize potential infection and avoid food contamination.
- Provided periodic transaction reports to cafeteria personnel for comprehensive reporting.
- Executed rapid processing of cash and credit card transactions to enhance customer service efficiency.
- Supported cafeteria operations by actively engaging in diverse duties to ensure seamless service during staff shortages.
- Compiled and analyzed daily sales reports and inventory levels to enhance management's forecasting capabilities.
- Facilitated collaboration with team to address diverse customer needs and urgent requests.
- Maintained sanitation standards by efficiently washing and sanitizing all kitchenware and cooking utensils.
- Coordinated food tray deliveries to patients across hospital floors, maintaining adherence to dietary requirements.
Front Desk Medical Receptionist
CareNow Urgent Care
Nashville, TN
04.2015 - 04.2017
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Scheduled appointments and coordinated with medical staff to optimize patient flow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed insurance claims and verified eligibility to ensure proper billing procedures.
- Collaborated with healthcare providers to facilitate smooth communication between departments.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed patient scheduling, check-in, check-out, and payment processing for billing accuracy.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Responded to a significant number of incoming calls, ensuring prompt assistance and high-quality service for patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Ensured a tidy and welcoming waiting room environment through systematic organization of magazines, trash removal, and glass cleaning.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Coordinated walk-in check-ins and appointment scheduling during high-traffic periods to ensure smooth operational flow and customer satisfaction.
- Facilitated prompt patient registration by gathering essential documentation from new arrivals immediately upon arrival at the front desk.
- Organized and replenished reception supplies to foster a friendly and inviting atmosphere for patients.
- Provided assistance to patients in resolving online patient portal navigation issues to enhance user experience.
- Responded to telephone inquiries to facilitate communication and direct calls to appropriate staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed patient payment transactions and conducted thorough scanning of identification and insurance cards to maintain accurate records.
Medical Coder
Maxim Staffing Solutions
Nashville, TN
05.2013 - 12.2015
- Reviewed and validated medical record coding to maintain compliance and maximize reimbursement efficiency.
- Evaluated clinical records and assigned appropriate CPT, ICD-10, and HCPCS codes to support compliance and reimbursement processes.
- Engaged with healthcare professionals to clarify documentation standards and optimize coding precision.
- Provided training and support to junior coders in coding best practices and software applications to foster skill development.
- Enhanced coding accuracy through meticulous review of medical documentation and precise application of relevant codes.
- Applied knowledge from coding literature and online tools to optimize software development practices.
- Analyzed patient charts to enhance understanding of health histories, diagnoses, and treatments.
- Ensured compliance with American Medical Association and Centers for Medicare and Medicaid Services coding standards to facilitate precise diagnostic code assignment.
- Managed coding and billing processes for medical claims to ensure compliance and timely reimbursement.
- Managed workload effectively to maintain productivity and meet all claim submission deadlines.
- Conducted regular reviews of industry regulations and guidelines to ensure compliance with current coding standards.
- Engaged with physicians to gather required documentation, facilitating improved claim approval processes.
- Cultivated a collaborative environment by promoting effective communication strategies for addressing complex cases.
- Led internal audits to pinpoint areas for enhancement in coding accuracy and compliance.
- Enhanced patient privacy protection by rigorously enforcing HIPAA regulations throughout coding and billing processes.
- Facilitated comprehensive training sessions for new coders to elevate team proficiency and coding accuracy.
- Executed meticulous coding processes for over 200 patient records weekly, prioritizing accuracy and regulatory compliance.
- Reviewed and analyzed classification manuals to improve expertise in disease classification and diagnostic procedures.
- Coordinated follow-up efforts with healthcare team to address missing data in patient records.
- Managed correspondence with staff, patients, and insurance companies through email and telephone to ensure accurate information exchange.
Education
Med Billing/Coding Specialist - Medical Administration
Coastal Carolina Community College
Jacksonville, NCSecretary/Receptionist Skills - Secretary/Receptionist Skills
Coastal Carolina Community College
Jacksonville, NCCMAA - Medical Administration
Coastal Carolina Community College
Jacksonville, NCSkills
- Efficient materials handling
- Inventory management
- Accurate data entry
- Detailed stock assessment
- Effective time management
- Strong attention to detail
- Consistent reliability
- Flexibility in changing situations
- Team-oriented approach
- Schedule coordination
- Patient intake management
- HIPAA regulations adherence
- Administrative support
- Medical language proficiency
- Proficient in coding systems
- Human anatomy knowledge
Certification
Workforce Computer Skills
Computer Keyboarding
Timeline
OR Supply Chain Technician
HealthTrust Supply Chain
11.2022 - Current
Cafeteria Cashier
HCA Summit Hospital
04.2017 - 11.2022
Front Desk Medical Receptionist
CareNow Urgent Care
04.2015 - 04.2017
Medical Coder
Maxim Staffing Solutions
05.2013 - 12.2015
Med Billing/Coding Specialist - Medical Administration
Coastal Carolina Community College
Secretary/Receptionist Skills - Secretary/Receptionist Skills
Coastal Carolina Community College
CMAA - Medical Administration
Coastal Carolina Community College