Crystal Moyers
Tazewell,TN
Summary
I am a conscientious store manager with 7+ years of experience effective at recruiting and leading teams, managing store operations and promoting merchandise to increase store profits. I strive to maintain a pleasant work environment, invest in my associates and customers, and ensure profitable growth. I go above and beyond to ensure I have a personality and store that customers want to return to.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar Tree
09.2022 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
Family Dollar
08.2022 - 09.2022
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Trained Family Dollar employees on the Dollar Tree process to ensure the Family Dollar combo store was up to brand standards.
Press Machine Operator
SumiRiko Tennessee
07.2022 - 08.2022
- Improved production efficiency by performing routine maintenance on press machines and ensuring optimal performance.
- Reduced machine downtime by quickly diagnosing and repairing mechanical issues in a timely manner.
- Enhanced product quality by monitoring press operations, making necessary adjustments, and maintaining strict adherence to specifications.
- Ensured accurate output by regularly calibrating press machines according to established guidelines.
Credit Manager
Farmers Home Furniture
02.2022 - 07.2022
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Compiled data critical to analysis of annual bad debt.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Reviewed and analyzed loan procedures.
Store Manager
Dollar Tree
02.2017 - 02.2022
- Responsible for all store functions including opening, closing, ordering, freight processing, scheduling, and general maintenance of the store.
- Interviewed job candidates, made staffing decisions and ensured proper training of associates.
- Assigned employees to specific duties to best meet the needs of the store.
- Cut shrink inventory from -3.4 to a -.09.
- Promoted from Merchandise Manager to Store Manager within12months.
Merchandise Manager
Dollar Tree
12.2015 - 02.2017
- Assisted with all store functions and day-to-day store activities as directed by the Store Manager and performed all opening and closing procedures in the absence of the Store manager.
- Managed Freight Processing, Freight goals, and stockroom organization.
- Exceeded sales goals by at least 9% for 3 quarters in a row.
- Followed the VIP and DSD Policies and Procedures.
- Trained Stocking associates on productivity standards and assisted with additional development if needed.
- Promoted from operations manager to merchandise manager within 3 months.
Operations Manager
Dollar Tree
10.2015 - 12.2015
- Maintained the front end of the store ensuring the check lanes, seasonal merchandise, and readers and sunglasses were full and sales effective.
- Ensured proper training of cashiers.
- Reviewed cashier comparisons each week and measured changes in item voids, cash variance, and other factors related to register sales.
- Ensured seasonal changeovers were completed on time which included new wall sets, end caps, power-panels, and sales effective clip-strips.
Assistant Store Manager
Family Dollar
07.2015 - 10.2015
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Reorganized the store and made markdowns for the transition to Dollar Tree.
- Promoted from cashier to assistant manager within 2 months.
- Collaborated with the District Manager and store coordinator to help re-shelf and stock the store for Dollar Tree.
Cook & Carhop
Sonic Drive In
05.2014 - 08.2015
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Kept the freezers and coolers prepped with food and ingredients needed to run a fast-paced restaurant.
- Maintaining a clean and sanitary work station.
Education
Associates- not finished - Business Management
Walters State Community College
Morristown, TNSkills
- Customer-oriented
- Staff training and development
- Merchandising
- Effective leader
- Detail Driven
- Time Management
- Personnel development
- Recruitment and hiring
Accomplishments
- Won Top Gun Award for the Year with Dollar Tree. I competed against stores within the region for highest competitive sales growth and won 3 out of 4 quarters and successfully grew sales from 1.3m to 1.8m in less than a year.
- Job Shadowed for Dixon Hughes Goodman- Business Analysis in North Carolina in 2013.
- Job shadowed for Claiborne County Animal Shelter- Veterinarian in Tazewell, TN in 2013.
- Selected for the BETS Program, Business Education for Talented Students, in 2013 where I learned about financial terms and processes and was able to listen to business professionals on how to successfully suceed in the business field.
Timeline
Store Manager
Dollar Tree
09.2022 - Current
Assistant Manager
Family Dollar
08.2022 - 09.2022
Press Machine Operator
SumiRiko Tennessee
07.2022 - 08.2022
Credit Manager
Farmers Home Furniture
02.2022 - 07.2022
Store Manager
Dollar Tree
02.2017 - 02.2022
Merchandise Manager
Dollar Tree
12.2015 - 02.2017
Operations Manager
Dollar Tree
10.2015 - 12.2015
Assistant Store Manager
Family Dollar
07.2015 - 10.2015
Cook & Carhop
Sonic Drive In
05.2014 - 08.2015
Associates- not finished - Business Management
Walters State Community College
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