Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Oceja

Memphis

Summary

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in cashier role.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Agavos
Memphis, TN
10.2022 - 04.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Coordinated with kitchen and waitstaff to enhance service efficiency.
  • Handled guest inquiries and complaints, maintaining high satisfaction levels.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Youth Leader

Youth Justice Coalition
Memphis, TN
08.2020 - 10.2022
  • Collaborated with community organizations to enhance program offerings and resources for participants.
  • Mentored volunteers, providing guidance on best practices for youth engagement and support strategies.
  • Coordinated outreach efforts to increase awareness of youth justice issues in local communities.
  • Advocated for policy changes addressing systemic issues affecting young people within the justice system.
  • Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.

Education

High School Diploma -

Kingsbury Highschool
Memphis, TN

Bachelor of Arts - Philosophy

University of Memphis
Memphis, TN
05.2029

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Coordinating tasks
  • Guest relations
  • Problem-solving
  • Interactive communication skills

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Hostess

Agavos
10.2022 - 04.2023

Youth Leader

Youth Justice Coalition
08.2020 - 10.2022

High School Diploma -

Kingsbury Highschool

Bachelor of Arts - Philosophy

University of Memphis
Crystal Oceja