Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Poor

Oakridge,TN

Summary

Dedicated CNA with experience at Diversacare, recognized for enhancing patient satisfaction through compassionate care and effective communication. Proficient in vital signs monitoring and HIPAA compliance, I excel in promoting patient independence while ensuring safety and comfort. Committed to delivering high-quality support tailored to individual needs in diverse healthcare settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CNA

Diversacare
09.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

CNA

River Grove Health and Rehab
04.2016 - 09.2024
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Receptionist

River Grove Health and Rehab
01.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Utilized Microsoft word and Excell for payments, monthly invoices, and keeping track of funds

Education

GED -

Academy of Adult Learning
Bluefield, WV
04.2003

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality

Certification

  • CNA - Certified Nurse Assistant
  • CPhT - Certified Pharmacy Technician

Timeline

CNA

Diversacare
09.2024 - Current

Receptionist

River Grove Health and Rehab
01.2022 - 03.2023

CNA

River Grove Health and Rehab
04.2016 - 09.2024

GED -

Academy of Adult Learning

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Crystal Poor