Crystal Shockley
Spencer
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
3
3
years of professional experience
2005
2005
years of post-secondary education
Work History
Restaurant Manager
Pie Guys llc.
Nolensville
06.2025 - Current
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained staff on food safety standards and customer service protocols.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Scheduled employee shifts to optimize coverage during peak hours.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Restaurant Manager
Fresh Start llc
Smithville
03.2025 - 06.2025
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained staff on food safety standards and customer service protocols.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Scheduled employee shifts to optimize coverage during peak hours.
- Implemented promotional strategies to enhance menu visibility and attract customers.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Manager
Fresh Start llc
McMinnville
04.2024 - 03.2025
- Managed daily operations to ensure efficient workflow and team collaboration.
- Implemented process improvements to streamline operations and reduce redundancy.
- Monitored inventory levels to maintain adequate stock for daily needs.
- Cultivated a positive work environment through effective communication and support.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Contractor
Lusk Properties llc
McMinnville
02.2023 - 04.2024
- Kept clients informed about progress status updates throughout the entire process.
- Resolved any problems encountered during the course of construction work.
- Identified potential issues or risks that could impact the successful completion of projects.
- Developed detailed plans for projects based on customer needs and expectations.
- Maintained positive working relationship with fellow staff and management.
Education
GED
Spencer, TNSkills
- Staff training
- Customer service
- Inventory management
- Operations oversight
- Conflict resolution
- Team leadership
- Effective communication
- Attention to detail
- Problem solving
- Passion for customer satisfaction
- Employee schedule management
- Point of sale (POS) system operation
- TIPS certified
References
References available upon request.
Timeline
Restaurant Manager
Pie Guys llc.
06.2025 - Current
Restaurant Manager
Fresh Start llc
03.2025 - 06.2025
Manager
Fresh Start llc
04.2024 - 03.2025
Contractor
Lusk Properties llc
02.2023 - 04.2024
GED