Crystal Thomas
South Pittsburg,TN
Summary
To utilize my healthcare information management skills and experience with healthcare systems to better assists individuals seeking medical resources. Waiting and wanting to show my skills off in a HIM role.
Personable and dedicated individual with strong attention to detail and excellent analytical skills. Possesses foundational knowledge in health information management and medical terminology, paired with proficiency in data analysis and electronic health record systems. Committed to ensuring accurate and confidential management of medical records, ultimately improving patient care and organizational efficiency.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Marion County School Board
02.2025 - Current
- Strong English verbal and written communication skills
- Excellent interpersonal skills
- Ability to lead and instruct students of all ages
- General knowledge of several subjects
- Ability to adapt plans to specific classrooms
- Flexibility and critical-thinking skills
- Patience
Pre-certification Specialist
Galen Medical Group
07.2022 - Current
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
- Boosted efficiency within the team by regularly updating coworkers on changes in insurance policies or procedural requirements affecting pre-certifications.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
- Weekly goal of 500 pre-certs
- Remote
Scheduling Specialist
Receivable Solutions
03.2024 - 11.2024
- Remote
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed approximately 40 incoming calls to book appointments.
HIM Specialist
RSI/Invicta Health Solutions
10.2023 - 01.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed approximately goal of 83 accounts being verified a day.
- Remote
Administrative Representative
North America Partners of Anesthesia
09.2021 - 08.2023
- Access to Epic, Athena IDX, Athena Teleform, Medsuite, Sharepoint, IPro Analytics
- Assisted with ETM, EDM, and Hold Bills
- Maintained a clean and organized office environment, contributing to an overall sense of professionalism within the workplace.
- Managed multiple projects simultaneously, meeting deadlines while maintaining attention to detail and quality of work.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Remote
Patient Service Representative
Erlanger Women’s Oncology
10.2017 - 08.2021
- Floater between all dept
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- FMLA
- Handled customer service inquiries in person, via telephone and through email.
- Used EPIC to schedule appointments.
Education
Associate of Science - Health Information Management
Sullivan University
Louisville, KY12.2016
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Strong communication skills
- Insurance verification expertise
- Electronic health records management
- Data entry
- Customer service
- Time management
- Problem-solving abilities
- Critical thinking
- Organizational skills
- Verbal and written communication
- Decision-making
Timeline
Substitute Teacher
Marion County School Board
02.2025 - Current
Scheduling Specialist
Receivable Solutions
03.2024 - 11.2024
HIM Specialist
RSI/Invicta Health Solutions
10.2023 - 01.2024
Pre-certification Specialist
Galen Medical Group
07.2022 - Current
Administrative Representative
North America Partners of Anesthesia
09.2021 - 08.2023
Patient Service Representative
Erlanger Women’s Oncology
10.2017 - 08.2021
Associate of Science - Health Information Management
Sullivan University
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