Crystal West
Shady Valley
Summary
Resourceful management operations professional recognized for driving high productivity and efficient task execution. Specialized in strategic planning, team leadership, and operational enhancement, with proven capabilities in communication and problem-solving. Effective in leading cross-functional teams and implementing initiatives that boost productivity while reducing costs. Aiming to leverage expertise to further optimize business strategies and team performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations
Mark III Employee Benefits
Johnson City
04.2013 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Successfully improved employment turnover through creating incentive and training programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Provided leadership and guidance to subordinate managers and supervisors.
- Established operational guidelines and identified opportunities for improvement.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed and maintained client relationships to grow business and improve account retention.
- Developed training programs for new employees as well as existing staff members.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Administrative Manager
Cardinal Logistics Management Corporation
Concord
03.2000 - 04.2013
- Identified and solved problems to enhance management and business direction.
- Provided support to departmental managers in the development of project plans and initiatives.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
- Coordinated and conducted classes to teach procedures to new staff members.
- Organized meetings between executives and outside vendors or clients.
Education
High School Diploma -
St. Stephens High School
Hickory05-1998
Some College (No Degree) - Business
Caldwell Community College
LenoirSkills
- Data analysis
- Risk assessment
- Project management
- Process improvement
- Policy development
- Contract negotiation
- Customer service
- Leadership skills
- Team building
- Financial analysis
Accomplishments
- 2022 Employee of the Year Award
Certification
- Life & Health Insurance License
References
References available upon request.
Timeline
Director of Operations
Mark III Employee Benefits
04.2013 - Current
Administrative Manager
Cardinal Logistics Management Corporation
03.2000 - 04.2013
High School Diploma -
St. Stephens High School
Some College (No Degree) - Business
Caldwell Community College
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