Crystal Ann Whited

• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Advocated for clients to assure respected rights and wishes.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
• Referred Veterans as needed to agencies for assistance on housing and resources

• Educated clients and staff at Outreach program events
• Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
• Assessed client requirements and developed targeted benefits solutions.
• Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
• Assisted clients with accurate eligibility form, application and document completion.
• Interviewed applicants and explained scope of different available benefits.
• Processed and certified documents for accuracy and compliance with government regulations.
• Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Communicated with people from various cultures and backgrounds on application process.
• Developed strong rapport with clients by effectively communicating complex program requirements and processes.
• Trained staff on current eligibility requirements and policies.
• Referred Veterans as needed to area agencies for resources

• Daily outreach to see clients in the field and show available housing.
• PERFORMED DAILY HUD INSPECTIONS on apartments, houses, mobile homes for clients to live in.
• LANDLORD OUTREACH ENGAGEMENTS PERFROMED DAILY.
• VOUCHER PAPWERWORK submitted for clients weekly.
• Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
• Prepared reports detailing findings of inspections, investigations for HUD compliance.
• Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Upheld codes and regulations governing materials, processes, and procedures for HUD.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
• Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.

* Referred Veterans as needed to area agencies

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.

• Applied for Medicaid for people in need of Medicaid that were nursing home level of care
• Assisted clients in conducting spend downs to qualify for benefits
• Interpreted complex regulations and guidelines, ensuring accurate application of Medicaid policies for each case.
• Enhanced Medicaid application processing efficiency by streamlining workflows and implementing best practices.
• Prevented potential overpayments or underpayments by reconciling discrepancies uncovered during routine reviews or investigations.
• Conducted comprehensive client interviews to gather necessary information for accurate program eligibility determination.
• Maintained up-to-date knowledge of federal and state regulations, adapting processes accordingly for compliance purposes.
• Participated in continuing education opportunities to stay abreast of industry trends and policy changes relevant to the Medicaid Specialist role.
• Reduced errors in Medicaid eligibility determinations through thorough case analysis and accurate data entry.
• Specialized in assisting Veterans for services and referrals for Veterans.
• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

• Daily outreach to see clients in the field and show available housing.
• PERFORMED DAILY HUD INSPECTIONS on apartments, houses, mobile homes for clients to live in.
• LANDLORD OUTREACH ENGAGEMENTS PERFROMED DAILY.
• VOUCHER PAPWERWORK submitted for clients weekly.
• Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
• Prepared reports detailing findings of inspections, investigations for HUD compliance.
• Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Upheld codes and regulations governing materials, processes, and procedures for HUD.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
• Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.

* Referred Veterans as needed to area agencies

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support
• Worked with area Veterans programs in all aspects of housing navigation

*The SSVF Shallow Subsidy service provides rental assistance to very low-income and extremely low-income Veteran households who are enrolled in SSVF's Rapid Rehousing or Homeless Prevention projects that qualify for Shallow Subsidy assistance.

*Help develop and utilize the Shallow Subsidy hand guide and paperwork involved to get the program off the ground for VBHCS.

Utilize benefits and programs to enhance income and self-sufficiency.

* Help each veteran maintain the stable housing

they are already in by retention case management for Shallow Subsidy.

• Engage Veterans in lighter-touch case management interventions.
• Conduct regular home visits to assess and support Veterans' needs.
• Connect to resources when needed for ssvf shallow subsidies: Help participants access financial resources, employment, and benefits
• Develop service plans for ssvf shallow subsidy: Create Individual Service Plans and housing retention goals with participants
• Advocate for participants in ssvf shallow subsidy: Work with landlords and property managers to advocate for participants
• Screen participants as needed: Identify and screen potential participants for the Shallow Subsidy Service
• Coordinate services for shallow subsidy: Work with the SSVF and Human Services teams, as well as external partners
• Liaison with organizations: Connect participants with organizations that can help with credit, legal, and rental history

* SSVF grantees also work with their local Continuums of Cares (CoCs) and VA Medical Centers (VAMCs) to coordinate care and determine the rate of shallow subsidy assistance.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• The Shallow Subsidy Case Manager, will provide Stabilization and Case Services to Veterans enrolled in the Shallow Subsidy Service.

• Assessments and intakes performed on each clients for SSVF services
• Built strong relationships with local landlords for SSVF to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• SSVF Outreach performed daily to reach clients in the field
• Trained other new SSVF case managers as they came in as instructed.
• I traveled to fill in for other case managers in other counties as needed for SSVF services.
• I traveled to outreach events and conferences as needed for SSVF sometimes covering 26 counties.
• Offered friendly and efficient service to customers, handled challenging situations with ease for the SSVF Program.
• Streamlined case management processes for SSVF increased efficiency and effectiveness with thorough documentation practices.
• Contributed to the overall success of the housing program with SSVF by participating in regular staff meetings, sharing feedback and suggestions for improvement.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success with SSVF.
• Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
• Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed with SSVF services.
• Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements through SSVF.
• Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements through SSVF.
• Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process with SSVF.
• Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures with SSVF.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.

• Intakes, front desk, Outreach, case management, tracking system for hmis
• Salary: starting, 28,000.00 ending-31,000.00
• Why left: explore other opportunies
• Likes: client contact
• Dislikes: danger in woods