Crystal "Crys" Coleman
Nashville
Summary
Proactive professional with extensive experience in customer service and delivery operations. Known for exceptional time management and problem-solving abilities, consistently ensuring customer satisfaction through effective communication and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
Nashville
07.2020 - Current
- Delivered food orders efficiently to customers in various locations.
- Navigated routes using GPS for timely deliveries.
- Communicated with customers to confirm order details and delivery times.
- Maintained vehicle cleanliness and ensured proper functioning of delivery tools.
- Assisted customers with issues related to orders or deliveries.
- Followed safety protocols while driving and handling food items.
- Collaborated with restaurant staff to ensure order accuracy and quality.
- Managed multiple deliveries simultaneously to meet customer expectations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
Licensed Massage Therapist
Woodhouse Day Spa
Nashville
05.2019 - Current
- Provided therapeutic massage services to clients to relieve tension and promote relaxation.
- Maintained a clean and organized treatment room for optimal client comfort and hygiene.
- Educated clients on self-care techniques to enhance their overall wellness and recovery.
- Assisted in client assessments to determine specific needs and preferences for treatments.
- Utilized various massage techniques, including Swedish and deep tissue, based on client needs.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Cleaned and sterilized equipment before each use according to established protocols.
- Advised customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
Server
Fogo de Chao
Nashville
09.2025 - 10.2025
- Provided exceptional customer service in a high-volume dining environment.
- Assisted in menu presentation and explained food options to guests.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments accurately using point-of-sale systems.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
Delivery Driver
Instacart
Nashville
08.2024 - 09.2025
- Delivered food orders efficiently to customers in various locations.
- Navigated routes using GPS for timely deliveries.
- Communicated with customers to confirm order details and delivery times.
- Maintained vehicle cleanliness and ensured proper functioning of delivery tools.
- Assisted customers with issues related to orders or deliveries.
- Followed safety protocols while driving and handling food items.
- Managed multiple deliveries simultaneously to meet customer expectations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Sales Associate
Manhead Merch
Nashville
06.2025 - 08.2025
- Assisted customers in selecting merchandise and provided exceptional service.
- Maintained inventory levels by organizing and restocking products regularly.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to create visually appealing displays.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
Licensed Massage Therapist
Four Seasons Hotel & Residences
Nashville
09.2023 - 11.2024
- Provided therapeutic massage services to clients to relieve tension and promote relaxation.
- Maintained a clean and organized treatment room for optimal client comfort and hygiene.
- Educated clients on self-care techniques to enhance their overall wellness and recovery.
- Utilized various massage techniques, including Swedish and deep tissue, based on client needs.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Cleaned and sterilized equipment before each use according to established protocols.
Education
Associate of Science - Health Sciences
South College
Nashville, TN05-2023
Massage Therapy - Massage Therapy
John A Logan College
Carterville, IL08-2017
High School Diploma -
Herrin High School
Herrin, IL05-1996
Some College (No Degree) - Coal Minning Cert
John A Logan College
Carterville, ILSome College (No Degree) - Certified Nursing Assistant
Rock Valley College
Rockford, ILSkills
- Customer communication
- Food safety compliance
- Customer relationship management
- Time management
- Conflict resolution
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability under pressure
- Effective listening
- Professional demeanor
- Exceptional written and verbal communication skills
- Customer service
- Time management skills
- Clean driving record
- Inventory management
- Cash transaction handling
- Punctual and reliable
- Dependable and reliable
- Clear communication
- Problem-solving
- Adaptability and flexibility
- Multitasking and organization
- Stocking and inventory
Certification
Licensed Massage Therapist
Affiliations
Volunteer, Nashville Humaine Association 2019 - 2021
References
References available upon request.
Timeline
Server
Fogo de Chao
09.2025 - 10.2025
Sales Associate
Manhead Merch
06.2025 - 08.2025
Delivery Driver
Instacart
08.2024 - 09.2025
Licensed Massage Therapist
Four Seasons Hotel & Residences
09.2023 - 11.2024
Delivery Driver
Door Dash
07.2020 - Current
Licensed Massage Therapist
Woodhouse Day Spa
05.2019 - Current
Associate of Science - Health Sciences
South College
Massage Therapy - Massage Therapy
John A Logan College
High School Diploma -
Herrin High School
Some College (No Degree) - Coal Minning Cert
John A Logan College
Some College (No Degree) - Certified Nursing Assistant
Rock Valley College