Crystal Watson
Pulaski
Summary
Detail-oriented receptionist with strong organizational skills and a focus on enhancing patient satisfaction. Proven ability to manage multi-line calls and coordinate scheduling efficiently.
Overview
9
9
years of professional experience
Work History
Receptionist
Williamson Medical Group
Thompson's Station, TN
04.2024 - Current
- Greeted patients and managed check-in processes, ensuring a welcoming environment.
- Scheduled appointments using electronic health record systems, optimizing office workflow.
- Verified insurance information and collected co-pays, maintaining accurate financial records.
- Responded to patient inquiries via phone and in-person, providing timely assistance.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained cleanliness and organization of reception area, promoting professionalism.
- Assisted with patient registration forms, ensuring compliance with privacy regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Patient Access Registrar
Williamson Medical
Franklin, TN
06.2017 - Current
- Facilitated insurance verification, coordinating with payers to confirm coverage details.
- Managed patient registration process, ensuring accuracy and compliance with healthcare regulations.
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed insurance verification procedures to enhance patient access and minimize delays.
- Trained new staff on patient access protocols, fostering a knowledgeable team environment.
- Led initiatives aimed at improving front desk operations, contributing to overall organizational effectiveness.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Education
High School Diploma -
Giles County High School
Pulaski, TN05-1991
Skills
- Effective organization skills
- Prioritization and scheduling
- Proficient in handling phone inquiries
- Detail-oriented data entry
- Client service excellence
- Organized scheduling coordination
- Client reception and arrangement
- Data management
- Clerical coordination
- Task scheduling
- Organized mail management
- Multi-line call handling
- Polished professional demeanor
- Skilled in operating office machinery
Timeline
Receptionist
Williamson Medical Group
04.2024 - Current
Patient Access Registrar
Williamson Medical
06.2017 - Current
High School Diploma -
Giles County High School