Curtis Jones
Nashville,TN
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Community Manager
RPM Living
01.2024 - Current
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Developed comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Trained new staff members on effective use of digital tools for managing communications within online community environment efficiently.
- Created policies and procedures for successful community management.
- Managed community within established cost constraints.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained all property financials.
Property Operations Manager
Waterton Group
12.2022 - 01.2024
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 1,000 tenants across 994 units.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Communicated effectively with owners, residents, and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Kept properties in compliance with local, state and federal regulations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Property Manager
United Apartment Group
05.2021 - 12.2022
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Generated leads for sales and rental properties through cold calls and referrals.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Kept properties in compliance with local, state and federal regulations.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Maintained sufficient number of units market-ready for lease.
Assistant Property Manager
Brookside Properties
11.2020 - 05.2021
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Escalated major issues to property manager for immediate remediation.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
Leasing Professional
Lincoln Property Management
04.2018 - 11.2020
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Kept meticulous records of correspondence between management and tenants.
- Invited prospects to fill out application upon completion of property tour.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
- Registered clients on database to enable tracking history and maintain updated records.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
Associate of Science - Business Administration And Management
Volunteer State Community College
Gallatin, TN04.2017
High School Diploma -
Station Camp High School
Gallatin, TN05.2014
Skills
- Annual Budgets
- Home Inspections
- Operating Budget
- Invoice Processing
- Sales and Marketing
- Fair Housing Regulations Knowledge
- Microsoft CRM
- Verification Processes
- Property Inspection
- Property Tours
- New Construction
- Leasing and Sales
- Lease Agreement Preparation
- Issue Resolution
- Building Operations
- Fair Housing Mandates
- Showing Suite
- Lease Filing
- Verbal and Written Communication
- Tenant Background Checks
- Vendor Contracts
- Affordable Housing Programs Knowledge
- Multi-Family Property Management
- Tenant and Eviction Laws
- Professional Relationships
- Financial Management
- Entrata
- Yardi 7s
- Onesite
- CRM
- Excel
- Ops Technology
Timeline
Community Manager
RPM Living
01.2024 - Current
Property Operations Manager
Waterton Group
12.2022 - 01.2024
Property Manager
United Apartment Group
05.2021 - 12.2022
Assistant Property Manager
Brookside Properties
11.2020 - 05.2021
Leasing Professional
Lincoln Property Management
04.2018 - 11.2020
Associate of Science - Business Administration And Management
Volunteer State Community College
High School Diploma -
Station Camp High School
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