Cyndi Kepley
Cottontown
Summary
Accomplished Account Executive with 20 years of expertise. Proven success generating new business, fostering contacts, developing loyal customers, and driving revenue. Adept at conflict resolution and de-escalation.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Realtor, Transaction Coordinator, Social Media Manager
Exit Real Estate Solutions
02.2018 - Current
- Curate daily social media presence to promote real estate business
- Partner with agents to streamline operations from contract to close
- Assist realtors with paperwork, processing, and inspections
- Track high volume of real estate transactions and documents
- Update and maintain customer information
- Ensure timely processing of all contracts
- Reliably manage deadlines and dates for multiple deals/clients at once
Sales Representative
Ashley Furniture Homestore
09.2014 - 05.2016
- Responded to all customer inquiries with expertise and professionalism
- Built and retained strong relationships with clients through exceptional service
- Greeted customers and determined needs in timely fashion
- Referred unresolved customer complaints to designated departments for further investigation and action
- Answered questions about product availability and shipment times
- Consistently exceeded monthly sales goals
- Maintained referral and repeat business
Outside Sales Representative
ADT Security
02.2012 - 06.2012
- Negotiated prices, terms of sale, and service agreements for security provider
- Attended monthly and quarterly sales meetings and trainings
- Conducted face-to-face prospecting calls with business executives
- Identified prospects, generated sales leads, closed new business, and communicated with clients and colleagues via email, phone, and in person meetings
- Created and processed sales contracts for both on- and off-premise accounts
- Maintained working knowledge of current sales and promotions, as well as payment, exchange, and security policies
Realtor
Exit Real Estate Solutions
01.2001 - 01.2009
- Managed sales and financing process for residential properties
- Established and developed relationships with contacts in real estate, mortgage, and title companies, as well as banks
- Nurtured relationships with new and existing clients and generated leads through cold calling, networking, and referrals
- Oversaw all aspects and promotions including advertising, sale price negotiations, and personalized marketing campaigns
- Ensured quality client service through prompt and thorough communication
Paralegal
Blackburn & McCune, PLLC
01.1999 - 01.2001
Outside Sales
Team Air Express
01.1996 - 01.1999
Outside Sales
Red Arrow Delivery Fright
01.1994 - 01.1996
Sales Manager
Cellulink
01.1992 - 01.1994
Education
Associates - Business/Pre-Law
Volunteer State Community College
Gallatin, TN01.1998
Skills
- Sales & Business Development
- Account Management
- Negotiation & Closing
- Lead Generation
- Administration
- Written & Verbal Communication
- Social Media Management
- Public Relations & Marketing
- Customer Service
Certification
- Paralegal Certificate, Southeastern Paralegal Institute, 05/98
- Real Estate License, Tennessee Real Estate Education School, 05/01
Timeline
Realtor, Transaction Coordinator, Social Media Manager
Exit Real Estate Solutions
02.2018 - Current
Sales Representative
Ashley Furniture Homestore
09.2014 - 05.2016
Outside Sales Representative
ADT Security
02.2012 - 06.2012
Realtor
Exit Real Estate Solutions
01.2001 - 01.2009
Paralegal
Blackburn & McCune, PLLC
01.1999 - 01.2001
Outside Sales
Team Air Express
01.1996 - 01.1999
Outside Sales
Red Arrow Delivery Fright
01.1994 - 01.1996
Sales Manager
Cellulink
01.1992 - 01.1994
- Paralegal Certificate, Southeastern Paralegal Institute, 05/98
- Real Estate License, Tennessee Real Estate Education School, 05/01
Associates - Business/Pre-Law
Volunteer State Community College
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