Cynthia Barney
Portland, TN
Summary
Detail-oriented professional known for exceptional communication and customer service skills. Demonstrated success in managing high-stress situations and implementing process improvements, ensuring a seamless experience for clients.
Overview
15
15
years of professional experience
Work History
Head Teller
The Farmers Bank
Cross Plains TN
01.2024 - Current
- Supervised daily cash operations and ensured compliance with bank policies.
- Trained and mentored new tellers on customer service protocols and transaction handling.
- Implemented process improvements to enhance efficiency in cash handling procedures.
- Resolved customer inquiries and provided solutions to enhance banking experience.
Customer Service Representative
The Farmers Bank
Cross Plains, TN
01.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating online banking tools, enhancing user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Floating Teller, Cust Service Rep
The Farmers Bank
Portland, TN
01.2011 - 08.2022
- Processed customer transactions with accuracy and efficiency, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Managed cash drawer operations, maintaining balanced accounts and minimizing discrepancies.
- Trained new tellers on operational procedures and customer service best practices.
Customer Service Representative
Tractor Supply Company
Brentwood, TN
02.2022 - 05.2022
- Handled customer inquiries, ensuring accurate information delivery and issue resolution.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Electronic Banking Specialist
The Farmers Bank
Portland, TN
08.2016 - 02.2022
- Managed electronic banking transactions, ensuring accuracy and compliance with regulations.
- Monitored fraud alerts and investigated suspicious activity, protecting customer accounts from unauthorized access or transactions.
- Educated customers on online banking and mobile banking applications.
- Multitask daily to assist customer on the phone, through chat and through email at the same time.
- Prioritized daily reports, projects and customers simultaneously.
Education
High School Diploma -
Portland High School
Portland, TNSkills
- Branch operations
- Organization and planning
- Resolving issues
- Security procedures
- Problem-solving skills
- Customer service
- Verbal and written communication
- Administrative and office support
Timeline
Head Teller
The Farmers Bank
01.2024 - Current
Customer Service Representative
The Farmers Bank
01.2024 - Current
Customer Service Representative
Tractor Supply Company
02.2022 - 05.2022
Electronic Banking Specialist
The Farmers Bank
08.2016 - 02.2022
Floating Teller, Cust Service Rep
The Farmers Bank
01.2011 - 08.2022
High School Diploma -
Portland High School