Cynthia Beckham
Maryville
Summary
Dynamic leader with a proven track record at Advance Auto Parts Store 9826, excelling in team management and customer satisfaction. Skilled in problem resolution and relationship building, I enhanced service quality and improved satisfaction scores by 20%. Adept at fostering positive work environments and driving operational success through strategic planning and effective communication.
Overview
23
23
years of professional experience
Work History
General Manager
Advance Auto Parts Store 9826
07.2013 - 04.2024
- Assisted in developing operational strategies to enhance team performance.
- Supported daily management tasks to ensure seamless business operations.
- Collaborated with staff to implement best practices for customer service excellence.
- Engaged in training sessions to learn company policies and procedures effectively.
- Contributed to inventory management through accurate tracking and reporting systems.
- Actively participated in team meetings, providing input on workflow improvements.
- Maintained cleanliness and organization of workspaces for optimal efficiency.
- Adapted quickly to changing environments, demonstrating flexibility in task assignments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
CSM Customer Service Manager
Auto Zone Auto Parts
04.2008 - 05.2012
- Led customer service team to enhance service quality and improve customer satisfaction scores.
- Mentored new hires, fostering a culture of continuous learning and high performance within the team.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Uncle Roy's Truck Stop
03.2001 - 06.2007
- Processed cash and credit transactions efficiently, ensuring accurate handling of customer payments.
- Maintained organized checkout area, enhancing overall customer experience during peak hours.
- Assisted in training new cashiers on company policies and best practices for transaction processing.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Monitored register accuracy, identifying discrepancies and rectifying issues to uphold financial integrity.
- Developed strategies for upselling products at checkout, contributing to increased sales revenue and customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
GED -
Cleveland High School
Cleveland TennesseeSkills
- Team player
- Problem resolution
- Efficient multi-tasker
- Time management
- Relationship building
- Staff supervision
- Verbal and written communication
Timeline
General Manager
Advance Auto Parts Store 9826
07.2013 - 04.2024
CSM Customer Service Manager
Auto Zone Auto Parts
04.2008 - 05.2012
Cashier
Uncle Roy's Truck Stop
03.2001 - 06.2007
GED -
Cleveland High School