Cynthia Garcia
Nashville
Summary
Skilled Sales Development Director offering 10+ years of experience in leading operations and enhancing revenue. Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Persuasive negotiation and program management abilities.
Overview
14
14
years of professional experience
Work History
Director of Global Sales Development
FiscalNote
01.2025 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Sales Development Manager
FiscalNote
06.2023 - Current
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Streamlined sales processes for improved efficiency and faster deal closures.
- Expanded market presence with diligent research and identification of new business opportunities.
- Optimized the sales funnel by analyzing key performance metrics and implementing data-driven adjustments.
REGIONAL SALES MANAGER
Vacasa
08.2022 - 02.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Exceeded targets by building, directing and motivating high-performing sales team
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
SALES DEVELOPMENT MANAGER
Vacasa
03.2021 - 07.2022
- Lead and successfully manage a rapidly growing group of Sales Development Professionals
- Coordinate and monitor performance goals by providing feedback, coaching, and guidance in weekly 1:1 meetings and regular communication cross-functionally
- Responsible for driving the group to meet and exceed Vacasa's sales qualified lead (SQL) quotas including quality of opportunities and team productivity
- Refine and improve our MQL and SQL lead handling process (defined standards, protocols)
- Develop and identify opportunities for growth, collaboration, and innovative ways to resolve group obstacles
- Effectively grow Vacasa's vacation rental portfolio by partnering with Sales Executive (SE) leadership and their teams to create increased demand for Vacasa's service
- Partner with other key company leaders throughout Vacasa to develop and improve our inside sales strategy
- Recruit, inspire, and coach
- Foster a sales environment that recognizes and encourages top performance.
LOCAL OPERATIONS MANAGER
Vacasa
08.2020 - 03.2021
- Manage the entire portfolio for the Boise and Bogus Basin region
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Support my team with escalated guest and homeowner concerns by responding to emails, calls, tickets, in person contact
- Other uses for my managerial skills: Turned a negative 20 score for Boise/Bogus Basin to a positive 100 in terms of sales, owner relations, guest experience which has never been done before in my company
- Manage a budget for my portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
- Team player, join my team in cleaning homes and providing maintenance when needed
- Skilled Account Specialist regarding rates, contracts and other account queries.
SENIOR CUSTOMER SERVICE SPECIALIST
Vacasa
08.2017 - 08.2020
- As a supervisor, continue to mentor agents with an encouraging and detailed approach while empowering them to have the skill set necessary to be self sufficient when solving customer issues
- Work closely with Local Operations Managers, General Managers and Regional Directors, becoming a trusted point of contact
- Assisted run part of the first relocation team where I worked closely with our guests to ensure they were swiftly taken care of from beginning to end
- Was the first and only remote agent to be asked to assist with a multimillion-dollar project
- Flew to several states and trained agents, field staff, and management the Vacasa system/standards
- Utilize superior customer service skills to accomplish: Weekly exceeded companies set metrics for phone calls and overall customer engagement
- A customer-centric approach to escalation calls while adhering to company policies and values
- Provide assistance to local operations managers, agents and other senior specialists with complex issues, via chat, email, text, video calls
- Multi-task across multiple matters, chats, data systems and taking phone calls while never sacrificing the customer experience
- Continuously recognized and consistently exceeded company standards.
MANAGER
Chick-Fil-A
07.2016 - 08.2017
- Job duties consisted of managing in a fast-paced environment, keeping organization in the workplace, proper training of new employees as well as proper re-training of current employees
- Ensured all protocol issues were followed and maintained within the guidelines of local health department regulations as well as the Chick-fil-A Corporation guidelines
- Set up and manage paper/ electronic filing systems, record information, update paperwork and maintain documents such as attendance records, correspondence, or other material
- Create, maintain, and enter information into databases
- Order and purchase equipment and supplies
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule staff hours and assign duties
- Coordinated and executed monthly marketing and community events
- Was in charge of hiring and dismissing crew.
SUPERVISOR
In-N-Out Burger
06.2011 - 06.2016
- Mastered working in an extremely fast paced environment all while giving excellent customer service skills
- Participated in training videos that were broadcasted for the entire company and was recognized for my ability to be versatile
- Maintained high level of customer service during high-volume, fast-paced operations
- Safely accounted for our safe and all money transactions
- Trained new and existing employees
- Prepared high quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Education
Santa Ana And Santiago College
01.2013
Skills
- Trend Analysis and Reporting
- Revenue Optimization Evaluations
- Direct Sales
- Regional Sales and Support
- Sales Leadership
- Deal Closing
- Salesforce Software
- Customer Complaint Resolution
- Revenue Goal Management
- Customer Service
- Territory Growth
Languages
Spanish
Timeline
Director of Global Sales Development
FiscalNote
01.2025 - Current
Sales Development Manager
FiscalNote
06.2023 - Current
REGIONAL SALES MANAGER
Vacasa
08.2022 - 02.2023
SALES DEVELOPMENT MANAGER
Vacasa
03.2021 - 07.2022
LOCAL OPERATIONS MANAGER
Vacasa
08.2020 - 03.2021
SENIOR CUSTOMER SERVICE SPECIALIST
Vacasa
08.2017 - 08.2020
MANAGER
Chick-Fil-A
07.2016 - 08.2017
SUPERVISOR
In-N-Out Burger
06.2011 - 06.2016
Santa Ana And Santiago College
Similar Profiles
Emerson MooreEmerson Moore
Sales Development Representative at FISCALNOTESales Development Representative at FISCALNOTE
Max BellMax Bell
Senior Account Executive at FiscalNoteSenior Account Executive at FiscalNote
Wade LeeWade Lee
Sales Development Representative at FiscalNoteSales Development Representative at FiscalNote