Cynthia Garcia
Nashville,TN
Summary
Experienced Global Sales Development Director with a proven track record of exceeding revenue goals and inspiring teams to excel. Skilled in developing and implementing effective playbooks to streamline sales operations and boost customer loyalty. Recognized for adeptly training and onboarding high-performing teams to consistently achieve objectives. Possess strong negotiation skills and a results-oriented mindset to drive strategic success.
Overview
14
14
years of professional experience
Work History
Director of Global Sales Development
FiscalNote
01.2025 - Current
- Exceeded annual sales development goals by $2M, driving significant pipeline growth through strategic global outreach initiatives, cross-functional alignment, and high-performing team leadership.
- Redesigned and streamlined global sales training program, reducing ramp time from 6 weeks to 2 weeks while increasing onboarding efficiency and early-stage rep performance, resulting in faster time-to-productivity and measurable pipeline contribution.
- Developed and mentored high-performing Sales Development and Account Manager representatives, consistently enabling team members to exceed targets and earn promotions across the organization, contributing to a strong internal talent pipeline and long-term sales success.
Sales Development Manager
FiscalNote
06.2023 - 01.2025
- Led and scaled an international sales development team, expanding global presence and headcount while driving alignment across regions, improving collaboration, and delivering consistent pipeline growth in key markets.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Optimized the sales funnel by analyzing key performance metrics and implementing data-driven adjustments.
REGIONAL SALES MANAGER
Vacasa
08.2022 - 03.2023
- Led and coached a high-performing Account Executive team, achieving 100% of sales goals by mentoring team members on product knowledge, selling strategies, and incentive programs—directly improving customer satisfaction and deal quality.
- Maintained strong customer retention rates by developing tailored engagement strategies and ensuring consistent, high-quality service delivery across the region.
- Collaborate closely with Account Executives to strategize and execute deal-closing activities, providing guidance on negotiation tactics and customer insights to accelerate the sales cycle and secure high-value contracts.
SALES DEVELOPMENT MANAGER
Vacasa
03.2021 - 07.2022
- Created and rolled out a scalable sales development playbook focused on prospecting, outreach, and pipeline conversion—still in use today to train new SDRs and drive consistent team performance.
- Exceeded annual sales targets by 150%, consistently outperforming quarterly goals and contributing to record-breaking team performance throughout the year.
- Coordinated and monitored performance goals through weekly 1:1 coaching sessions, ongoing feedback, and cross-functional collaboration to drive individual and team development.
LOCAL OPERATIONS MANAGER
Vacasa
08.2020 - 03.2021
- Achieved an unprecedented turnaround by improving performance metrics from a -20 to a +100, enhancing sales, owner relations, and guest experience—setting a new company record.
- Developed and implemented a customer retention playbook that streamlined best practices and engagement strategies—still actively used today to drive loyalty and repeat business
- Managed a high-performing team by ensuring thorough training, operational efficiency, and strict adherence to all company policies and procedures.
SENIOR CUSTOMER SERVICE SPECIALIST
Vacasa
08.2017 - 08.2020
- Mentor direct reports with an encouraging and detailed approach while empowering them to have the skill set necessary to be self sufficient when solving customer issues
- Led the training and onboarding of the majority of new hires over a 3-year period, which included traveling to multiple states to support new business acquisitions and ensure consistent operational standards across locations.
- Utilize superior customer service skills to accomplish: Weekly exceeded companies set metrics for phone calls and overall customer engagement
MANAGER
Chick-Fil-A
07.2016 - 08.2017
- Consistently exceeded revenue goals while managing day-to-day operations at Chick-fil-A, driving increased sales through effective team leadership, operational efficiency, and a strong focus on customer satisfaction
- Ensured all protocol issues were followed and maintained within the guidelines of local health department regulations as well as the Chick-fil-A Corporation guidelines.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
SUPERVISOR
In-N-Out Burger
06.2011 - 06.2016
- Trained new and existing employees
- Safely accounted for our safe and all money transactions
- Mastered working in an extremely fast paced environment all while giving excellent customer service skills
Education
Santa Ana Community College
Santa Ana, CA2013
Skills
- CRM & Sales Technology Proficiency (eg, Salesforce, HubSpot, Chili Piper, Chili Cal, Orum, Gong, Gong Engage, Salesloft, Mondaycom, Lessonly, Tableau Seismic, Slack, Microsoft)
- Sales Playbook Development
- Sales Process Optimization
- Onboarding & Ramp-up Programs
- Pipeline Management Support
- Closing and Negotiating
Languages
Spanish
Native or Bilingual
Timeline
Director of Global Sales Development
FiscalNote
01.2025 - Current
Sales Development Manager
FiscalNote
06.2023 - 01.2025
REGIONAL SALES MANAGER
Vacasa
08.2022 - 03.2023
SALES DEVELOPMENT MANAGER
Vacasa
03.2021 - 07.2022
LOCAL OPERATIONS MANAGER
Vacasa
08.2020 - 03.2021
SENIOR CUSTOMER SERVICE SPECIALIST
Vacasa
08.2017 - 08.2020
MANAGER
Chick-Fil-A
07.2016 - 08.2017
SUPERVISOR
In-N-Out Burger
06.2011 - 06.2016
Santa Ana Community College
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