Cynthia Gez
Antioch
Summary
Enterprising manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations, by creating a win-win solution for the client and company.
Overview
16
16
years of professional experience
8
8
Certifications
Work History
Assistant Branch Manager
Class Act Federal Credit Union
Louisville
08.2024 - 11.2025
- Outperformed monthly membership expectations by achieving a yearly average of 86, surpassing the goal of 80.
- Achieved incentive goals for 11 of 12 months, facilitating remote engagement of 80% new members in online applications
- Surpassed established 900 point benchmark by achieving 1300 points in monthly loan referrals
- Participated in Glide implementation team, streamlining online application approval process to 5 minutes from 15 minutes and branch approvals to 15 minutes from 45 minutes.
- Created Membership Officer lll progam to prepare candidates for advancement.
- 8 staff members were promoted within the company upon completion and proven ability to exceed in an elevated position
- Led team of 10 member relations officers providing support to approximately 50 members each day.
- Directed daily operations of the branch, integrating vault management, audit execution, and aid for staff and members.
Assistant Branch Manager
Liberty Federal Credit Union
Louisville
01.2024 - 08.2024
- Exceeded the goals as the wealth management referral champion for the branch, generating 100,000 in investment accounts
- Received branch award for customer service by scoring 100% on all metrices of member surveys
- Active member of Louisville Chamber of Commerce
- Nurtured partnerships in community through Chamber of Commerce, facilitating 30% increase in memberships driven by referrals from CPAs and mortgage brokers
- Directed comprehensive team trainings, assessments, and suggestions to maximize talent effectiveness alongside recognizing staff potential.
Assistant Branch Manager
Park Community Credit Union
Louisville
12.2020 - 12.2023
- Cultivated relationships with members which brought in over 2,000,000.00 dollars for the credit union.
- Supervised 10 branch team members and provided management through daily Financial Services Representative plans to achieve goals.
- Worked closely with associates to create Individual Development Plans to foster associate growth and opportunity within the organization.
- Conducted all cash drawer audits and MSR balancing.
- Assisted members with new accounts, certificates, IRA and HSA accounts.
- Provided bank leadership in absence of branch manager.
- Monitored daily operations and supported Branch Manager in necessary duties.
Business Office Manager
Carmax Autocare Center
Louisville
03.2015 - 12.2020
- Interviewed, onboarded, and supervised daily activities of 20 clerical and administrative personnel.
- Attained store objectives related to accuracy at 89%, title completions within 14 days of sale, and voice of customer surveys, propelling business office toward 92% satisfaction
- Directed Carmax initiative outreach program, boosting participation from 17% to 30%, exceeding targeted goal of 28%
- Performed annual performance analysis to recommend promotions or corrective actions.
- Supported internal sales, service, and inventory associates through partnerships to ensure an iconic customer experience
Executive Administrative Assistant
Ground Zero
Myrtle Beach
01.2010 - 04.2014
- Conceived, prepared and launched special projects to maximize fundraising program, which increased donor giving by 73%
- Event coordinator for 12 week concert series, including managing volunteers, VIP tent, coordinating all transportation, travel, and lodging for national bands.
- Managed all bank transactions, including deposits and accounts payables through Quickbooks.
- Managed external contacts for the president of Ground Zero and kept track of periodic communication needed for priority contacts, set identified potential donors and set appointments for the president.
- Spearheaded design of internal database to produce updated donor database system.
- Orchestrated Board of Directors meetings and created agendas and meeting materials.
Skills
- Cross-functional team leadership
- Data-driven decision-making
- Business performance management
- Cross-functional communication
- Issue and conflict resolution
- Teambuilding
Experience
["Office Clerks, General"],["First-Line Supervisors of Office and Administrative Support Workers"]
References
- Kevin Johns Vice President of Retail Sales, Class Act Federal Credit Union, Contact Cell (502) 553-3363, retired
- Tom Anoson Interim CEO Class Act Federal Credit Union, Contact (502) 964-7575
- Qianna McClure, Branch Manager Class Act Credit Union, previous manager Park Community Credit Union. Contact: Work (502) 964-7575 Cell (502) 494-8458
- Tasarla Tudor, Business Office Manager Carmax, Contact: Work (502) 499-1866 Cell (615) 525-1011
*Letters of Recommendation available upon request
Certification
CUNA Ficep Certification
Timeline
Assistant Branch Manager
Class Act Federal Credit Union
08.2024 - 11.2025
Assistant Branch Manager
Liberty Federal Credit Union
01.2024 - 08.2024
Assistant Branch Manager
Park Community Credit Union
12.2020 - 12.2023
Business Office Manager
Carmax Autocare Center
03.2015 - 12.2020
Executive Administrative Assistant
Ground Zero
01.2010 - 04.2014