Cynthia Honeysucker
Chattanooga
Summary
Dependable support professional with over two years of experience in caregiving and customer service. Expertise in HIPAA compliance and maintaining clean environments. Committed to enhancing resident dignity through compassionate communication and personalized care.
Overview
45
45
years of professional experience
Work History
Caregiver
Standifer Place Nursing Home
Chattanooga
06.2022 - 10.2024
- Provided personalized bathing, dressing, and personal care to enhance resident comfort and dignity.
- Prepared nutritious meals according to dietary requirements, ensuring proper nutrition and assisted residents during feeding.
- Fostered emotional well-being by engaging residents in meaningful conversations, promoting social interaction and mental health.
- Collaborated with healthcare teams to develop comprehensive resident care plans.
- Documented resident progress and health status changes accurately.
- Maintained clean, safe environments for residents and staff members.
- Washed and dried resident clothing and bedding in laundry facilities to maintain hygiene standards.
- Performed light housekeeping tasks including laundry and changing linens for client comfort.
Office Assistant
Good Neighbors Inc.
Chattanooga
07.2020 - 08.2022
- Managed daily office operations to ensure efficient workflow.
- Assisted staff with scheduling and coordinating meetings and events.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Utilized office software to create documents, presentations, and spreadsheets.
- Provided customer service support by answering inquiries and resolving issues.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Supported onboarding procedures for new employees, including training coordination.
Pharmacy Technician
Erlanger Medical Center
Chattanooga
01.1987 - 06.1999
- Assisted pharmacists in preparing and dispensing medications, ensuring patient safety and compliance.
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained inventory levels and organized pharmaceutical supplies promptly.
- Supported pharmacist in managing high volume of prescriptions while addressing customer inquiries effectively.
- Trained new staff on pharmacy procedures and customer service standards effectively.
- Collaborated with peers to prioritize and complete assignments accurately and on time., technicians and pharmacists to prioritize and complete orders.
Medical Records Clerk
Erlanger Medical Center
Chattanooga
01.1980 - 03.1985
- Maintained patient records in compliance with healthcare regulations.
- Processed medical documentation for accuracy and completeness.
- Processed incoming medical records requests.
- Assisted healthcare providers with record retrieval requests.
- Coordinated file management for patient charts and reports.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Ensured confidentiality of sensitive patient information at all times.
- Updated patient files with new medical information.
- Scanned paper records into digital format.
- Trained new clerks on medical record protocols and procedures.
- Ensured department's neatness to enhance workflow and patient experience.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
Education
Some College (No Degree) - Secretarial Science
McKenzie College
Chattanooga, TNSome College (No Degree) - Elementary Education
Morris Brown College
Atlanta GaSkills
- Daily living support
- Special needs care
- Patient assessments
- Care plan adherence
- Medication and appointment reminders
- Progress documentation
- Records maintenance
- HIPAA compliance
- State regulations
- Dependable and responsible
- Empathy in care
- Empathetic communication
Affiliations
- Church Musician
- Singing Gospel Group
Timeline
Caregiver
Standifer Place Nursing Home
06.2022 - 10.2024
Office Assistant
Good Neighbors Inc.
07.2020 - 08.2022
Pharmacy Technician
Erlanger Medical Center
01.1987 - 06.1999
Medical Records Clerk
Erlanger Medical Center
01.1980 - 03.1985
Some College (No Degree) - Secretarial Science
McKenzie College
Some College (No Degree) - Elementary Education
Morris Brown College