Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Jones

Somerville

Summary

Dynamic Department Manager at Food Rite with a proven track record in enhancing customer satisfaction and streamlining inventory processes. Skilled in team leadership and conflict resolution, I foster open communication and accountability among staff. Recognized for improving operational efficiency and maintaining high standards in retail management.

Overview

20
20
years of professional experience

Work History

Department Manager

Food Rite
02.2024 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Scanning Coordinator

Food Rite
01.2018 - Current
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Enhanced inventory accuracy by diligently scanning and updating product information in the system.
  • Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
  • Managed a high level of attention to detail in recording and maintaining accurate product data, resulting in minimal errors and discrepancies.
  • Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
  • Facilitated smooth department transitions during seasonal changes or promotional events by proactively updating product information and adjusting displays as needed.
  • Served as a knowledgeable resource for fellow team members, offering guidance and support on scanning coordinator tasks when needed.
  • Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
  • Developed strong working relationships with vendors to ensure timely delivery of merchandise, optimizing stock levels at all times.
  • Streamlined product placement processes for increased efficiency in stocking shelves and maintaining store layout.
  • Coordinated effectively with other departments within the store, fostering a collaborative atmosphere focused on achieving common goals.
  • Maximized operational efficiency by quickly adapting to changes in store procedures or new technology advancements related to scanning processes.
  • Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Operated pallet jack to pull and push pallets and instructed team members in safe use.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Hand Filler

Ashley Furniture Warehouse
12.2004 - 02.2007

Hand filled seat pads and arm cushions for motion furniture.


Always met production demands with quality work.

Deli Clerk

Food Rite
11.2017 - 02.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Office Assistant

Good Rite
11.2017 - 02.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Hand Filler

American Furniture Warehouse Co
02.2007 - 10.2017

Hand filled seat pads and arm cushions for motion furniture.


Always met production demands with quality work.

Education

Did Not Finish - General Studies

Itawamba Community College
Fulton, MS

General Studies

Saltillo High School
Saltillo, MS
05.1996

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Safety and security
  • Customer engagement
  • Goals and performance
  • Retail management
  • Flexible schedule
  • Work planning and organization
  • Coaching and mentoring
  • Loss prevention
  • Sales reporting
  • Order management
  • Relationship building and management
  • Order processing
  • Conflict de-escalation
  • Product restocking
  • Motivational leadership
  • Vendor relationship management
  • POS software
  • Computer skills

Timeline

Department Manager

Food Rite
02.2024 - Current

Scanning Coordinator

Food Rite
01.2018 - Current

Deli Clerk

Food Rite
11.2017 - 02.2018

Office Assistant

Good Rite
11.2017 - 02.2018

Hand Filler

American Furniture Warehouse Co
02.2007 - 10.2017

Hand Filler

Ashley Furniture Warehouse
12.2004 - 02.2007

Did Not Finish - General Studies

Itawamba Community College

General Studies

Saltillo High School
Cynthia Jones