Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Cynthia Moore

Knoxville

Summary

Dynamic Medicare Claims Specialist at Accenture with a proven ability to enhance claim approval rates through meticulous reviews and compliance management. Expertise in healthcare software systems and patient care, combined with strong multitasking and communication skills, ensures efficient workflows and superior service delivery in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Medicare Claims Specialist

Accenture
Louisville
04.2025 - 09.2025
  • Managed the intake and processing of Medicare claims, ensuring compliance with regulations and timely submission.
  • Conducted thorough second submissions reviews to identify and resolve discrepancies, enhancing claim approval rates.
  • Utilized healthcare software systems to track claim status and streamline workflows.

Surgery Scheduler

UOSC
Knoxville
04.2024 - 02.2025
  • Handled all scheduling for patients, including pre-op and postop appointments, verified insurance, acquired surgery authorizations and clearances.

Radiology File Room

University of Tennessee Hospital
Knoxville
12.2020 - 04.2024
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Answer and direct calls on multi-line phone.
  • Meet multiple deadlines specific to the department.

CVICU Technician

University of Tennessee Hospital
Knoxville
11.2016 - 12.2020
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted nursing staff with respiratory, cardiopulmonary, and physical therapies.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff and remained adaptable to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

CNA/Rehab Nursing Technician- Cardiac Stepdown Unit

Tennova Physicians Regional Medical Center
Knoxville
12.2012 - 11.2016
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitoring intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs, weight and recording outtake information.

Education

Civil Engineering

University of Tennessee
05.1998

Pre-Engineering

Pellissippi State Community College
05.1997

Skills

  • Medical imaging
  • Scheduling
  • Multiline phone management
  • Patient care
  • Communication skills
  • Supervising experience
  • Documentation
  • Meticulous attention to specifics
  • AMBRA
  • PACS
  • RadWorks
  • Cerner
  • Fuji
  • Windows
  • Information verification
  • Secure data practices
  • Computer proficiency
  • Multitasking Abilities
  • Task prioritization
  • Time management abilities
  • Database management
  • Records management
  • Appointment scheduling
  • Insurance software
  • Insurance claim forms review
  • Initiative-taking
  • Self motivation
  • Multi-tasking
  • Powershare
  • Next Gen
  • IQ
  • QNXT
  • Facets
  • OneView
  • OnBase
  • Knowledge

Affiliations

  • I enjoy experimenting with recipes and preparing meals with fresh ingredients.
  • I value spending quality time with my family which usually involves watching sports and food.
  • I love music and appreciate a lot of genres.

Accomplishments

My fifteen minutes of fame was winning the Chocolate Fest in 2001.

References

References available upon request.

Timeline

Medicare Claims Specialist

Accenture
04.2025 - 09.2025

Surgery Scheduler

UOSC
04.2024 - 02.2025

Radiology File Room

University of Tennessee Hospital
12.2020 - 04.2024

CVICU Technician

University of Tennessee Hospital
11.2016 - 12.2020

CNA/Rehab Nursing Technician- Cardiac Stepdown Unit

Tennova Physicians Regional Medical Center
12.2012 - 11.2016

Civil Engineering

University of Tennessee

Pre-Engineering

Pellissippi State Community College

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Cynthia Moore