Cynthia Smith
Sevierville
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
Simply Southern
Sevierville
07.2025 - Current
- Managed daily store operations and ensured efficient workflow.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management and organized stock levels effectively.
- Coordinated visual merchandising to maintain appealing store displays.
- Identified needs of customers promptly and efficiently.
Operation/Sales Manager
Stager West Boots and Clothing
Pigeon Forge
03.2021 - 09.2025
- Developed product knowledge of boots and clothing for effective customer engagement.
- Assisted customers with inquiries and provided tailored product recommendations.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Supported visual merchandising efforts to enhance store presentation and appeal.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain inventory levels and organization.
- Attended training sessions to learn about new products and sales techniques.
- Engaged customers through friendly interactions to foster a welcoming shopping environment.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
Boutique Manager
Shiseido America, Bare Minerals Boutique
Sevierville
03.2016 - 01.2021
- Managed daily operations of Bare Minerals Boutique to ensure smooth functioning.
- Assisted customers with product selection, providing personalized service and recommendations.
- Maintained inventory levels and organized product displays to enhance customer experience.
- Trained new staff on boutique procedures and customer engagement techniques.
- Collaborated with team members to promote store events and product launches effectively.
- Conducted regular cleaning and maintenance of boutique space to ensure a welcoming environment.
- Gathered customer feedback to inform product offerings and improve service quality.
- Cultivated loyal customer base by providing excellent customer service.
Coach Outlet
Tapestry inc
Sevierville
08.2004 - 07.2013
- Engaged with clients to understand their needs and preferences effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Registered Dental Assistant - Registered Dental
Walters State Community College
Morristown, TN 09.2012 - 08.2013
Skills
- Inventory management
- Visual merchandising
- Customer engagement
- Sales transaction processing
- Staff training
- Product knowledge
- Sales strategy development
- Effective communication
- Task prioritization
- Performance monitoring
Timeline
Store Manager
Simply Southern
07.2025 - Current
Operation/Sales Manager
Stager West Boots and Clothing
03.2021 - 09.2025
Boutique Manager
Shiseido America, Bare Minerals Boutique
03.2016 - 01.2021
Registered Dental Assistant - Registered Dental
Walters State Community College
09.2012 - 08.2013
Coach Outlet
Tapestry inc
08.2004 - 07.2013