Cynthia Walls
Morristown
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Results-driven manufacturing professional with solid background in leading production teams and optimizing workflow efficiency. Skilled in process improvement, quality control, and lean manufacturing techniques. Known for fostering strong team collaboration and adapting to changing demands to ensure project success. Dependable and focused on achieving high standards and measurable outcomes.
Overview
37
37
years of professional experience
Work History
Cell Lead
Howmet
05.2022 - Current
- Mentored junior team members, fostering professional development and growth within the organization.
- Implemented quality control measures that improved product consistency while reducing defects in manufactured cells.
- Established a culture of accountability among staff members through routine performance evaluations and constructive feedback.
- Conducted root cause analysis for process deviations, leading to the implementation of corrective actions and continuous improvement initiatives.
- Developed effective scheduling strategies which maximized team output while maintaining employee satisfaction.
- Maintained scheduling with consideration of resource availability.
- Assigned manpower and allocated work.
- Facilitated communication between departments to streamline processes and promote collaboration among team members.
Press Operator
Howmet
05.2021 - Current
- Positioned, aligned and secured workpieces against fixtures or stops on machine beds.
- Verified dimensions of work piece and made adjustments if necessary.
- Properly handled hazardous waste materials to uphold safety regulations.
- Followed work orders to select proper materials, make accurate cuts and complete precise finished products.
- Troubleshot press when product defects occurred and immediately remedied issues.
- Removed printed materials from presses for transport to storage or finishing areas.
- Cut off excess materials for reuse or recycling.
- Examined completed pieces to check for defects and sorted items according to identified flaws.
- Leveraged preventive maintenance techniques to maintain or adjust equipment.
- Measured completed workpieces to verify conformance to specifications with micrometers, gauges, calipers and templates.
- Took measurements with calipers and gauge readers to assess line performance.
- Applied knowledge of physical properties of workpiece materials to plan sequences and operations.
- Maintained adequate productivity by setting and enforcing deadlines.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Used air hoses and swabs to clean compression chambers, arbors and molds.
- Operated equipment at required speed to drive proper alignment and registration.
- Kept machines running at peak efficiency to meet demanding production targets.
- Ground out burrs or sharp edges with portable grinders, speed lathes or polishing jacks.
- Used care in loading molds to keep materials properly positioned.
- Reviewed daily production to identify continuous improvement opportunities.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Adhered to company and OSHA safety procedures to protect team members, products and equipment.
- Read work orders or production schedules to determine materials, locations of cutting lines or dimensions and tolerances.
- Promoted safety within department and followed protocols to maximize safety and prevent risk.
Chemical Operator
General Electric Aviation
04.2017 - 07.2020
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.
- Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
- Operated various machinery and equipment, including hand trucks to perform chemical drumming operations.
- Observed gauges, recording instruments and flowmeters to maintain specified conditions.
- Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.
- Added neutralizing agents to products and pumped products through filters to remove impurities.
- reported process upsets, chemical releases and security events to appropriate departments.
- Assessed production schedules, drawings and materials to better understand job specifics before project start.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Bar Manager
Bankshots Inc
02.2008 - 04.2017
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Collected appetizer, entree and wine orders from patrons.
- Implemented special events to boost customer numbers and profits.
- Reorganized bar stations to streamline service flow.
- Prepared specialty drinks to support servers.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Oversaw drink service at busy establishment serving over 250 guests nightly.
New Product Development Engineer Tech
Rodel Inc
10.1995 - 01.2008
- Completed research on issues and recommended solutions to improve product plans.
- Streamlined communication, documentation and product development processes.
- Developed relationships with operations, product support, product technology and product management teams.
- Resolved quality and operational issues for worldwide distribution.
- Built partnerships with product management, product support, product technology and operations teams to streamline product development, communication and documentation processes.
- Collaborated with service and marketing departments to gather information about customer preferences and product impressions.
- Led full product development lifecycles from concept phase through final production.
Customer Service Specialist
Chase Manhattan Bank
06.1988 - 09.1995
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Recommended improvements to products and services to mitigate complaints.
- Resolved inquiries to consistently meet performance benchmarks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
Education
High School Diploma -
Middletown High School
Middletown, DE06.1988
Skills
- Chemical processing
- Lean manufacturing
- Process safety management
- Operation monitoring
- Heat exchangers
- Air compressors
- Multitasking
- Conflict resolution
- Communication
- Supervision
- Clerical
- Relationship building
- Computer skills
- Time management
- PPE use
- Root cause analysis
- Critical thinking
- Work ethic
- Friendly, positive attitude
- Problem resolution
- Data management
- Basic math
Timeline
Cell Lead
Howmet
05.2022 - Current
Press Operator
Howmet
05.2021 - Current
Chemical Operator
General Electric Aviation
04.2017 - 07.2020
Bar Manager
Bankshots Inc
02.2008 - 04.2017
New Product Development Engineer Tech
Rodel Inc
10.1995 - 01.2008
Customer Service Specialist
Chase Manhattan Bank
06.1988 - 09.1995
High School Diploma -
Middletown High School
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