Cynthia WATKINS
Murfreesboro
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
Work History
Assistant to President of Chamber of Commerce
Bronzeville Chamber of Commerce
01.2007
- Arrange meetings, office management, monthly informational events, CAPS events, plan events, maintain contracts, monthly report, and grants, attends meeting with the City of Chicago, answer phones, supervise volunteers under Chamber of Commerce, visits the business amongst the communities of the 2nd, 3rd, 4th, and 20th Ward.
DOT Courier/Swing Driver
Federal Express Inc.
12.2010 - Current
- Responsibilities and essential job functions include, but are not limited to the following: Receive cargo from incoming trucks by removing from truck by hand or, or by using manual equipment such as hand truck or pallet jack, or by using forklift. Verify that proper documentation is attached. Sort cargo received by account or intended location, and store in proper location. Accurately label freight to destination. Develop and maintain excellent customer service to internal and external customers at all times. Assist in various warehouse maintenance tasks, including sweeping floors, putting equipment away, etc. Containerize, palletize, package, organize and stage freight in a neat and orderly manner for shipment. Upon arrival receive dock assignment, complete and sign appropriate paperwork.
Crew Leader
U.S. Census Chicago
04.2010 - 07.2010
- Supervised (12) enumerators and (2) crew leader assistants during field operations. Located space for training, and notified new employees of training locations, dates, and times. Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance. Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data. Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work. Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision. Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules. Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.
Customer Service Associate
Hewitt Associates
09.2007 - 07.2008
- Works as part of a team that provides quality customer service by helping client candidates, employees, retirees, and others understand, work with, and use their HR plan(s) accurately and effectively. He or she acts as a liaison for the customer and works with him or her to resolve complex questions and issues arising from inbound calls, on-line secured requests from client employees and written requests from client employees and/or HR contacts. Handling Inbound Calls, Greet the caller/secure the call, Identify caller needs and plan resolution, Use appropriate tools to process transaction/resolve caller issues Document and close the call, Create workflow/case management follow up as needed, Making Outbound (Follow-up) Calls, Provide resolution/request information, Escalate/refer calls as appropriate, Document and close the call, Conduct Off-Phone Research/Projects, Review workflow/case management documentation, Investigate issues, Interact with client/client team to resolve, Participate in Continuous Process Improvement Activities
Administrative Assistant
Diner's Club Intl (Corporate Office)
11.2004 - 07.2006
- Receptionist/Project Assistant: Switchboard Operator, customer assistance, Internet guru, escorting clients to managers, sorting mail, printing, filing, keeping and filing HR records, entering data information in Access database.
Customer Service Representative
American Trans Air
01.2004 - 01.2005
- Communicating with various clients making reservations to different origins and destinations. Supported the Exchange departments conducting to customers
Administrative Assistant to Engineers
Underwriter Laboratories
01.2000 - 01.2002
- Assistant to Engineers: Duties include photo assistant and report writing in various product categories communicate with clients, world-wide, regarding file revision issues or Variation Notices Variation Notice Co-coordinator for the section Experiences with STS, ITW-2K (forming known as Image Trax) EPP, TP2, and DMS Organize and file documents related to client or engineering projects
Final Assembly Inspector/Tester/Analyzer
MOTOROLA, INC.
01.1994 - 01.1999
- Inspect all circuit boards and label, Input defect information into computer, Perform daily audits of circuit boards, Perform HP 3070 Automatic and Functional Test Calibrate HP Network Analyzer
Mechanical Assembler
MOTOROLA, INC.
01.1993 - 01.1994
- Soldered and disordered wired components, Torque Gun Operator, Hand placed components and printed circuit boards, Performed screen-printing, Operated Automatic Fuji machine (surface mount machine), Operated Visual Inspection Machine
Electrical Assemble
MOTOROLA, INC.
01.1992 - 01.1993
- Assemble subsystem boards by the use of robotics technology, Clip and shear printed circuit boards; Inspect printed circuit boards
METHODE ELECTRONICS
01.1989 - 01.1992
- Assemble subcomponents for Patriot Missile Powder coding and de-mask powder coding Inspect PC boards Perform shipping and receiving duties
Education
Some College - Engineering
Wilbur Wright College
Chicago, IL07.2026
High School - undefined
Calumet High School
01.1988
Skills
- Lab Operations and Safety, Basic Principal, Quality Assurance, Project Management, CIS/PCS Inquiry, client Relations, Product Investigations, Business Negotiations, Report Writing, Time Management, Presentation Slides, Writing for Results, Hazardous Chemicals, Mathematic Concepts, Pre-Calculus, Intro to Electronics, Microcomputers, Speech 101, Psychology, Microsoft Excel, Word, Power Point, Access, & Lotus Notes, COBRA, FMLA, Medicare, DB, DC, HM and MPHRO plan knowledge, YBR, IVR, Navigator, YSA, HM, DB, DC, Total Rewards, Payroll, MPHRO tools/systems, Call flows, Imaging, Call Tracker, HRMS Systems, Benefits payments, annual enrollment, retirement, payroll
TEMPORARY ASSIGNMENTS
EA Langenfeld through Randstad staffing agency Des Plaines, IL 8/2006 Administrative Assistant Customer assistance, sorting printing, filing, copying booklets for managers, input data in PDA files entering data information in Access database, taking minutes during conference calls and sending out to various managers and supervisors. Entering data in Microsoft Excel, booking flights, hotel, and car rental. Work with store client within the company to get important information out to them.
CUST
DINER CLUB INTERNATIONAL, Chicago, IL 2003 Customer Service Representative Completed applications for processing DCI merchants including quality checks (checking applications for all information required to process application through DCI credit review process), Calling merchants for crucial and sensitive information needed to process application. Sending and receiving faxes. Cold calls to business for DCI acceptance, data entry, and qualification of business owners over the phone (obtaining Federal Tax ID# and gathering information for bank deposits), Performed special duties when requested. An assisted sales rep in daily office task was assigned the duty of monitoring sales reps. applications before they were submitted to credit department.
Timeline
DOT Courier/Swing Driver
Federal Express Inc.
12.2010 - Current
Crew Leader
U.S. Census Chicago
04.2010 - 07.2010
Customer Service Associate
Hewitt Associates
09.2007 - 07.2008
Assistant to President of Chamber of Commerce
Bronzeville Chamber of Commerce
01.2007
Administrative Assistant
Diner's Club Intl (Corporate Office)
11.2004 - 07.2006
Customer Service Representative
American Trans Air
01.2004 - 01.2005
Administrative Assistant to Engineers
Underwriter Laboratories
01.2000 - 01.2002
Final Assembly Inspector/Tester/Analyzer
MOTOROLA, INC.
01.1994 - 01.1999
Mechanical Assembler
MOTOROLA, INC.
01.1993 - 01.1994
Electrical Assemble
MOTOROLA, INC.
01.1992 - 01.1993
METHODE ELECTRONICS
01.1989 - 01.1992
High School - undefined
Calumet High School
Some College - Engineering
Wilbur Wright College
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