Cyrus Wohlwend
Columbia
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
I've Worked with Chick-fil-A for 3 years with much growth in leadership during my tenure here
Overview
3
3
years of professional experience
Work History
Team Lead
Chic-Fil-A
01.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Field Talent Staff (LPD)
Chic-Fil-A
09.2024 - 10.2024
- Hired for a Chick-fil-A Grand Opening assignment (FTS)
- Quickly builds trust and credibility with both the Chick-fil-A, Inc. and Restaurant teams.
- Established positive relationships with customers and other staff members.
- Expresses self clearly, directly, and accurately and remains calm under pressure.
- Collaborated with subject matter experts to create accurate training content.
- Is patient and creative by adapting style and speed of their communication to the needs of others.
- Monitored progress of trainees, adjusting instruction methods as needed to ensure understanding and mastery of key concepts.
- Established credibility as a knowledgeable and skilled trainer, earning respect from trainees and colleagues alike for the high-quality instruction provided during Grand Opening preparations.
- Ensured smooth transitions into new roles post-Grand Opening through continuous support, follow-up training sessions and progress assessments.
- Promoted a culture of professional growth by sharing industry best practices and encouraging employees to expand their skill sets through ongoing development opportunities.
- Enhanced Grand Opening success by developing and implementing comprehensive training programs for new employees.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Implemented hands-on training techniques that allowed employees to practice skills in real-world settings before Grand Openings.
- FTS - Knows and Executes the RestaurantFollows corporate operating and brand standards (Food Safety, Food Quality, Cleanliness, Hospitality, Fast Service,
etc.).
Team Lead
Chick-fil-A
08.2022 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed cash transactions accurately, ensuring proper handling of payments and change.
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
- Adhered to safety protocols while operating drive-thru equipment, minimizing accidents or injuries.
- Collaborated with team members to ensure a smooth workflow during peak hours, reducing wait times.
- Provided friendly service that encouraged repeat visits from satisfied customers, fostering long-term relationships.
Team Member
Chick-fil-A
09.2021 - 07.2022
- Hired on to Chick-fil-A as my first job
- Kept work areas clean, organized, and safe to promote and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
GED -
Home School
Home06-2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Strategic communications
- Stewardship
Timeline
Field Talent Staff (LPD)
Chic-Fil-A
09.2024 - 10.2024
Team Lead
Chic-Fil-A
01.2023 - Current
Team Lead
Chick-fil-A
08.2022 - 11.2022
Team Member
Chick-fil-A
09.2021 - 07.2022
GED -
Home School
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