D. SUGANYA
Executive Officer
Kurunjipadi
Summary
Dynamic and dedicated healthcare administration professional with hands-on experience as an Executive Officer at Kauvery Hospital, Trichy. Adept at coordinating hospital operations, enhancing patient service quality, and ensuring compliance with healthcare standards. Proven leadership in implementing the 5S methodology to improve organizational efficiency and workplace hygiene as a designated Zone Leader. Currently pursuing an MBA in Hospital Management from Alagappa University to further strengthen expertise in hospital systems, healthcare laws, and strategic management. Passionate about delivering patient-centered care, optimizing hospital workflows, and driving quality improvements across departments. Results-driven executive professional with proven track record in strategic leadership and operational excellence. Adept at driving growth through effective team collaboration, strategic planning, and resource management. Skilled in stakeholder communication, problem-solving, and adapting to changing business needs. Renowned for delivering impactful results and fostering culture of high performance. Experienced with strategic oversight, financial management, and operational efficiency. Utilizes comprehensive planning and resource allocation to achieve organizational goals. Strong understanding of team leadership and stakeholder engagement to drive success.
Overview
16
16
years of professional experience
2029
2029
years of post-secondary education
2
2
Languages
Work History
Executive Officer
Kauvery Hospital
Trichy
09.2023 - Current
- Oversight of departmental coordination and patient-facing service operations.
- Actively lead the 5S zone initiative, promoting hospital-wide efficiency and cleanliness standards.
- Conduct regular service audits, staff training sessions, and implement SOP compliance measures.
- Manage feedback mechanisms and address patient concerns to ensure a high standard of satisfaction.
- Developed effective sales strategies that led to increased revenue generation and market share growth.
- Developed and implemented strategic updates to [Type] operations to solve issues affecting efficiency, profitability, and production.
- Improved employee satisfaction by implementing comprehensive professional development programs.
- Evaluated merger opportunities resulting in profitable partnerships.
Administrator / System Admin / CRM
Yohesh Engineering Corporation.
Trichy
01.2009 - 01.2020
- Administrator at APR Shelters & Developers Pvt. Ltd.
- System Administrator & Accountant at Yohesh Engineering Corporation.
- CRM at P.G. Enterprises (Yamaha Motorcycle)
- Assistant Lecturer & Administrator at Sri Aurobindo College of Nursing
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
MBA - Hospital Management
Alagappa University
KaraikudiM.Phil - Computer Science
PRIST University
Thanjavur 01.2011 - 12.2011
M.C.A -
J.J. College of Engineering & Technology
Trichy 01.2009 - 12.2009
B.C.A -
Cauvery College For Women
Trichy 01.2006 - 12.2006
Skills
- Hospital Administration – Efficient coordination of patient services and departmental operations
- Patient Service Management – Handling patient queries, grievances, and improving satisfaction
- 5S Implementation – Leading zone-level audits and training for operational efficiency and cleanliness
- Healthcare Compliance – Familiar with hospital SOPs, NABH standards, and quality protocols
- Technical Skills – Proficient in Hospital Information Systems (HIS) and MS Office tools
- Leadership & Communication – Skilled in team coordination, staff briefing, and conflict resolution
- Process Improvement – Focused on continuous quality improvement and service excellence
Personal Information
Date of Birth: 04/10/86
Leadership Initiatives
- 5S Zone Leader at Kauvery Hospital
- Fine Arts President (UG)
- Rotaract Club Member
Timeline
Executive Officer
Kauvery Hospital
09.2023 - Current
M.Phil - Computer Science
PRIST University
01.2011 - 12.2011
Administrator / System Admin / CRM
Yohesh Engineering Corporation.
01.2009 - 01.2020
M.C.A -
J.J. College of Engineering & Technology
01.2009 - 12.2009
B.C.A -
Cauvery College For Women
01.2006 - 12.2006
MBA - Hospital Management
Alagappa University
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