DAIAUNNA DOVER
Knoxville
Summary
Dedicated healthcare professional with hands-on experience in acute care hospital environments, supporting clinical workflows, patient safety, and interdisciplinary care teams. Skilled in EMR documentation, adherence to HIPAA and hospital protocols, and delivering compassionate, patient- and family-centered care in fast-paced settings. Known for strong communication, attention to detail, and the ability to remain calm and effective under pressure while contributing to efficient clinical operations. Deeply committed to advancing in the healthcare field with a clear goal of entering nursing school and building a long-term career as a registered nurse, driven by a passion for providing high-quality, empathetic patient care and making a meaningful impact in clinical settings.
Overview
10
10
years of professional experience
Work History
Newborn hearing technician
Pediatrix medical group
Knoxville
12.2025 - Current
- Performed newborn hearing screenings using automated auditory brainstem response (AABR) and otoacoustic emissions (OAE) testing methods
- Educated parents and guardians on hearing screening procedures, results, and follow-up care recommendations
- Accurately documented screening results in electronic medical records (EMR) in compliance with hospital protocols
- Identified and referred infants who did not pass initial screenings for further audiology evaluation
- Maintained strict adherence to infection control, safety, and patient confidentiality standards (HIPAA compliance)
- Calibrated and maintained screening equipment to ensure accurate and reliable testing results
- Collaborated with nursing staff, audiologists, and physicians to ensure timely completion of newborn screenings
- Managed high-volume caseloads in hospital settings, often working per diem and adapting to varying schedules
- Provided compassionate, family-centered care while working with new parents in a sensitive clinical environment
- Ensured proper data tracking and reporting for state newborn hearing screening programs
Medical assistant
UT family physicians and Integrative Health
08.2025 - 12.2025
- Assisted healthcare professionals in patient examinations and procedures, ensuring a seamless experience for patients.
- Managed patient scheduling and maintained accurate medical records.
- Performed routine laboratory tests and prepared specimens for analysis, contributing to timely diagnostic results.
- Educated patients on treatment plans and medication instructions, fostering better health outcomes.
- Maintained a clean and organized clinical environment, adhering to infection control standards.
- Provided excellent patient care and support, effectively addressing patient concerns and inquiries.
- Monitored patient vital signs and reported any significant changes to the healthcare team.
- Assisted in inventory management by ordering and restocking medical supplies as needed.
- Conducted patient follow-ups to assess recovery progress and ensure adherence to treatment plans.
- Assisted with minor surgical procedures, ensuring proper sterilization and instrument readiness.
- Conducted patient intake assessments, collecting relevant medical history and information.
- Participated in quality improvement initiatives aimed at enhancing patient care standards.
Medical assistant
AFC Urgent Care
11.2024 - 08.2025
- Assisted healthcare professionals in performing clinical tasks, including patient examinations and vital sign measurements.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
Patient Care Technician
The Little Clinic
02.2024 - 10.2024
- Organized exam spaces and tools for efficient workflow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow.
Patient Safety Sitter
Your Home Team Care
Knoxville
01.2022 - 02.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
- Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
Financial Services Representative
LSI Lending Solutions
Knoxville
03.2019 - 01.2022
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Fulfillment Associate
Target
Knoxville
06.2016 - 10.2018
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Education
High School Diploma -
Carter High School
Strawberry Plains, TNSkills
- De-escalation techniques
- Empathy and compassion
- Team collaboration
- Active listening
- HIPAA compliance
- Customer service
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Patient care coordination
- Patient flow management
- Sterilization techniques
- Medical supply inventory
- Valid state driver's license
Timeline
Newborn hearing technician
Pediatrix medical group
12.2025 - Current
Medical assistant
UT family physicians and Integrative Health
08.2025 - 12.2025
Medical assistant
AFC Urgent Care
11.2024 - 08.2025
Patient Care Technician
The Little Clinic
02.2024 - 10.2024
Patient Safety Sitter
Your Home Team Care
01.2022 - 02.2024
Financial Services Representative
LSI Lending Solutions
03.2019 - 01.2022
Fulfillment Associate
Target
06.2016 - 10.2018
High School Diploma -
Carter High School