Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daily Cotney

Chattanooga

Summary

Dedicated professional with extensive experience at Hilton Inn Hotel, excelling in professional cleaning and customer service. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective communication. Skilled in sanitization techniques and waste disposal, consistently reducing complaints and improving overall cleanliness standards. Flexible and committed to maintaining a safe environment.

Experienced with general cleaning tasks, ensuring sanitary environment. Utilizes effective cleaning techniques and supply management. Strong understanding of teamwork and reliability in maintaining cleanliness standards.

Professional in janitorial field with strong focus on maintaining cleanliness and safety. Proven track record in handling cleaning tasks and managing supplies efficiently. Reliable team player with adaptability to changing needs and commitment to high standards.

Diligent elite cleaner with solid background in maintaining clean and safe environments. Proven ability to handle routine cleaning tasks and manage supplies efficiently. Demonstrated reliability and teamwork skills in all assignments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Janitorial Assistant

Airbnb
01.2025 - Current
  • Operated cleaning equipment to maintain cleanliness and hygiene standards across facilities.
  • Conducted routine inspections to identify areas requiring attention or improvement.
  • Collaborated with team members to streamline cleaning processes and enhance efficiency.
  • Trained new staff on proper cleaning techniques and safety protocols.
  • Implemented waste management practices to ensure environmentally responsible disposal methods.
  • Maintained inventory of cleaning supplies, ensuring availability for daily operations.
  • Assisted in developing schedules for regular maintenance and deep cleaning tasks.
  • Monitored compliance with health and safety regulations during all cleaning activities.
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Promoted safety by promptly addressing spills and other potential hazards.
  • Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
  • Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
  • Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
  • Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.

Housekeeping Room Attendant

Hilton Inn Hotel
06.2023 - 03.2025
  • Cleaned and sanitized guest rooms, ensuring adherence to Hilton Inn's quality standards.
  • Restocked supplies and amenities in accordance with hotel procedures, enhancing guest satisfaction.
  • Reported maintenance issues promptly to ensure timely resolutions and maintain room condition.
  • Assisted in training new staff on housekeeping protocols and best practices for efficiency.
  • Executed deep cleaning tasks during off-peak hours, improving overall room readiness.
  • Collaborated with team members to prioritize room assignments based on occupancy levels.
  • Implemented efficient cleaning techniques that reduced turnaround time for occupied rooms.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Early Childhood Educator

Bright Beginnings Daycare
01.2022 - 12.2022
  • Designed engaging lesson plans that fostered creativity and critical thinking in children.
  • Implemented individualized learning strategies to meet diverse developmental needs.
  • Collaborated with parents to support children's educational growth and behavioral development.
  • Monitored and assessed student progress, ensuring alignment with developmental milestones.
  • Organized interactive activities that promoted social skills and teamwork among peers.
  • Maintained a safe, clean, and nurturing classroom environment conducive to learning.
  • Trained new staff on effective classroom management techniques and educational practices.
  • Developed relationships with families to encourage ongoing communication regarding child progress and wellbeing.
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Customer Service Representative

Dominos Pizza Inc.
01.2019 - 09.2021
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Maintained detailed records of customer interactions using CRM software, enhancing information retrieval efficiency.
  • Collaborated with team members to address complex issues, improving overall customer satisfaction ratings.
  • Trained new staff on company policies and customer service protocols, fostering a knowledgeable workforce.
  • Implemented process improvements that streamlined service delivery, reducing response times significantly.
  • Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
  • Assisted in developing training materials to improve onboarding processes for new representatives.
  • Monitored performance metrics to ensure adherence to quality standards, contributing to team goal achievement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associates in Social Work - Social Work

Chattanooga State Community College
Chattanooga, TN
05-2027

High School Diploma -

East Ridge High School
Chattanooga, TN
06-2020

Skills

  • Professional cleaning skills
  • Carpet cleaning
  • Green cleaning
  • Window washing
  • Safety procedures
  • Dusting surfaces
  • Restroom care
  • Recycling management
  • Tile and grout cleaning
  • Chemical handling
  • Basic maintenance
  • Polishing furniture
  • Waste disposal
  • Sanitization techniques
  • Upholstery care
  • OSHA compliance
  • Flexible schedule
  • Facilities maintenance
  • Sweeping and mopping
  • Decision-making
  • Communication and interpersonal skills
  • Checklists and recordkeeping
  • Trash collection and removal

Certification

CPR certified as well as safety training as of 2022.

Timeline

Janitorial Assistant

Airbnb
01.2025 - Current

Housekeeping Room Attendant

Hilton Inn Hotel
06.2023 - 03.2025

Early Childhood Educator

Bright Beginnings Daycare
01.2022 - 12.2022

Customer Service Representative

Dominos Pizza Inc.
01.2019 - 09.2021

Associates in Social Work - Social Work

Chattanooga State Community College

High School Diploma -

East Ridge High School

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Daily Cotney