DaJoura Poole
Nashville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Education
Bachelor of Science -
TALLADEGA COLLEGE
Talladega, AL03-2016
High School Diploma -
MAPLEWOOD HIGH SCHOOL
Nashville, TN05-2014
Work History
Food Service Specialist
Vanderbilt Children's Hospital
09.2024 - Current
- Supervised food preparation and service operations to ensure compliance with health and safety standards.
- Trained staff on proper food handling techniques and best practices for kitchen efficiency.
- Streamlined inventory management processes, reducing waste through effective stock rotation.
- Developed menus in collaboration with dietitians to meet nutritional needs of pediatric patients.
- Developed specialized menus for guests with dietary restrictions to ensure their dining satisfaction.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
UBER EATS DRIVER
Uber Eats
01.2019 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated efficiently through various routes, optimizing delivery times while maintaining safety protocols.
- Communicated effectively with customers regarding order status and delivery updates.
- Managed multiple deliveries simultaneously, prioritizing tasks to enhance operational efficiency.
COOK/SEVER
Waffle House
07.2011 - 05.2023
- Prepared and cooked a variety of menu items to meet customer expectations.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new staff on cooking techniques and safety protocols.
- Collaborated with team members to optimize food preparation processes.
- Implemented efficient cooking methods to reduce wait times during peak hours.
- Ensured compliance with health regulations, maintaining high standards of sanitation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
CASIHER/COOK
DODGERS CHICKEN STORE
10.2020 - 02.2021
- Processed customer transactions efficiently, ensuring accuracy and quick service.
- Maintained organized cash register environment to enhance workflow and customer experience.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Trained new cashiers on company policies and procedures to ensure compliance and efficiency.
- Implemented cash handling best practices to minimize discrepancies and improve accountability.
- Monitored sales trends and provided feedback to management for improving product placement strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Mail Sorter
DNICORP
11.2018 - 12.2019
- Sorted incoming mail by destination, ensuring efficient processing and distribution.
- Operated automated sorting machines to streamline mail handling processes.
- Maintained accurate records of sorted items to enhance tracking efficiency.
- Collaborated with team members to optimize workflow and reduce delays.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
Psychiatric Technician
Middle Tennessee Mental Health Institute
03.2017 - 12.2018
- Administered medication and monitored patient responses to ensure safety and compliance with treatment plans.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with psychiatric disorders.
- Implemented therapeutic activities that promoted skill development and social interaction among patients.
- Maintained accurate documentation of patient behavior and progress in accordance with regulatory standards.
- Evaluated patient conditions regularly to identify changes in behavior and adjust care strategies accordingly.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
SHIFT LEADER
Dunkin' Donuts
10.2017 - 09.2018
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Implemented inventory management techniques to streamline stock levels and reduce waste.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Enforced health and safety standards to create a compliant work environment.
- Resolved customer complaints promptly to enhance overall guest experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Car Driver
NISSAN
03.2017 - 10.2017
- Ensured timely and safe transportation of passengers across various routes.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Adapted to changing traffic conditions to optimize route efficiency.
- Communicated effectively with dispatch to coordinate schedules and address issues.
- Kept vehicle clean both inside and out to ensure a pleasant experience for passengers.
- Maintained accurate logs of deliveries.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Caregiver
Azalea Trace Assisted Living
05.2015 - 02.2017
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene and mobility, promoting independence and dignity.
- Developed personalized care plans by assessing individual needs and preferences.
- Monitored client health and well-being, reporting changes to healthcare professionals promptly.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
Family Dollar
04.2016 - 05.2016
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing timely and effective solutions.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Implemented inventory management practices to reduce stock discrepancies and improve efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
DOCK WORKER
SP RICHARDS
07.2015 - 04.2016
- Operated forklifts and pallet jacks to efficiently load and unload shipments.
- Maintained accurate inventory records to facilitate timely order fulfillment.
- Inspected cargo for damage, ensuring quality standards were met before shipping.
- Coordinated with team members to optimize dock operations and minimize delays.
- Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
PACER/Loader and Unloader
Ceva
08.2015 - 03.2016
- Operated forklifts and pallet jacks to load and unload shipments efficiently.
- Ensured accurate inventory counts during loading and unloading processes.
- Collaborated with team members to streamline workflow and improve productivity.
- Maintained safety standards while handling heavy materials in warehouse operations.
- Monitored storage areas for organization, ensuring optimal space utilization for incoming goods.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
HOUSEKEEPER/LAUNDRY
STAFFING PLACE
01.2014 - 07.2015
- Supervised daily cleaning operations, ensuring high standards of hygiene and organization.
- Trained and mentored junior housekeeping staff, enhancing team efficiency and performance.
- Developed and implemented improved cleaning protocols, increasing workflow efficiency.
- Conducted regular inspections to maintain cleanliness and safety compliance across facilities.
- Collaborated with management to refine housekeeping procedures for enhanced guest satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Skills
- Food safety compliance
- Staff training
- Inventory management
- Menu development
- Customer service
- Cash handling
- Time management
- Health regulations adherence
- Team collaboration
- Order accuracy
- Dietary restrictions awareness
- Cleaning and sanitizing
- Food safety
- Safe food handling
- Meal preparation
- Food storage
- Nutrition basics
- Hygiene standards
- Temperature standards
- Positive attitude
- Strong work ethic
- Quick learner
Timeline
Food Service Specialist
Vanderbilt Children's Hospital
09.2024 - Current
CASIHER/COOK
DODGERS CHICKEN STORE
10.2020 - 02.2021
UBER EATS DRIVER
Uber Eats
01.2019 - Current
Mail Sorter
DNICORP
11.2018 - 12.2019
SHIFT LEADER
Dunkin' Donuts
10.2017 - 09.2018
Psychiatric Technician
Middle Tennessee Mental Health Institute
03.2017 - 12.2018
Car Driver
NISSAN
03.2017 - 10.2017
Cashier
Family Dollar
04.2016 - 05.2016
PACER/Loader and Unloader
Ceva
08.2015 - 03.2016
DOCK WORKER
SP RICHARDS
07.2015 - 04.2016
Caregiver
Azalea Trace Assisted Living
05.2015 - 02.2017
HOUSEKEEPER/LAUNDRY
STAFFING PLACE
01.2014 - 07.2015
COOK/SEVER
Waffle House
07.2011 - 05.2023
Bachelor of Science -
TALLADEGA COLLEGE
High School Diploma -
MAPLEWOOD HIGH SCHOOL