Dakota Midkiff
Ripley
Summary
Proven CCMA at Medicos of Tipton, adept in electronic health records and patient care, enhances team environments with a friendly attitude and effective communication. Achieved seamless patient experiences through meticulous attention to detail and a commitment to excellence. Skilled in multitasking and problem resolution, consistently delivering compassionate service and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ccma
Medicos of Tipton
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Supported disaster relief efforts by deploying rapidly and providing essential medical assistance to affected communities.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Front Desk Manager
Ziada
11.2023 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Front Desk Receptionist
Carerite
02.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Healthcare Technology -
Dyersburg State
2023
High School Diploma - 2014
Ripley High School
Ripley Tennessee 2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Certification
Certified clinical medical assistant
Certified phlebotomist tech
EKG technician
CPR/BSL
Timeline
Ccma
Medicos of Tipton
12.2023 - Current
Front Desk Manager
Ziada
11.2023 - 12.2024
Front Desk Receptionist
Carerite
02.2022 - 11.2023
Healthcare Technology -
Dyersburg State
High School Diploma - 2014
Ripley High School
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