Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dale Deugaw

Clarksville

Summary

Accomplished Store Manager with a proven track record at Circle K, adept in inventory management and customer service excellence. Leveraged outstanding communication and problem-solving skills to enhance customer satisfaction and streamline store operations. Mentored teams to foster a positive work environment, significantly improving productivity and service quality.

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

37
37
years of professional experience

Work History

Store Manager

Circle K
08.2010 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Exxon Mobil
01.1999 - 08.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Radioman Second Class

US Navy
08.1987 - 01.1999

Typical duties include the set up and tuning of radio equipment including antennas and power sources; establishing contact with distant stations; processing and logging of messages; making changes to frequencies or cryptographic codes; and maintaining equipment at the first echelon.


Education

Associate of Science - Computer And Information Sciences

University of Phoenix
Tempe, AZ
03-2017

High School Diploma -

Northeast High School
Clarksville, TX
05-1987

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Team leadership and coaching
  • Inventory management
  • Outstanding communication skills
  • Friendly and positive

Timeline

Store Manager

Circle K
08.2010 - 12.2024

Store Manager

Exxon Mobil
01.1999 - 08.2010

Radioman Second Class

US Navy
08.1987 - 01.1999

Associate of Science - Computer And Information Sciences

University of Phoenix

High School Diploma -

Northeast High School
Dale Deugaw